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The principal objective of this study is to understand the impact that the adoption of quick response (QR) has had on manufacturing firms in the retail supply chain. The adoption of QR by six organisations within the Victorian textile clothing and footwear industry is used to review the impact that QR is having on the retail sector, especially in terms of the use of EDI as a pipeline accelerator to QR. We also investigate the level of systems integration, organisational affects and inter‐organisational impacts. The results of the research showed that while firms are positively affected by the adoption of QR, and may strengthen their relative competitive positions, retailers are taking the opportunity to shift their holding and distribution costs onto the supply chain to the detriment of both manufacturers and suppliers. Additionally, failure to adopt EDI between downstream trading partners limits the benefits received from QR at the organisational and inter‐organisational levels.

Draws on recent research on the impact of electronic data interchange (EDI) on the Australian automotive industry. The often considerable efforts by large corporations towards the globalization of production and distribution has led such firms (typically multi‐national corporations) to invest in technologies designed to improve the efficiency and effectiveness of their global operations. In this context, one such technology is EDI. Much has been written about EDI and, in particular, the benefits that adopters can expect from using this comparatively simple, facilitating technology. While many authors are quick to extol the virtues of EDI, rarely have they documented the actual benefits and costs to an organization from adoption. Examines the impact of EDI on trading partners in the Australian automotive industry. Research consisted of a longitudinal study (between 1992 and 1994) of all component manufacturers which were supplying components to the large locally‐based multi‐national vehicle assemblers (Ford, General Motors‐Holden (GMH), Mitsubishi and Toyota). It is the component manufacturers who have felt the major impact of their larger customer’s requirements to become EDI capable.The alternative was to cease supplying the automotive industry. Following the establishment of a conceptual model, path analysis was used to analyse support for a number of hypotheses in measuring the extent of benefits to the organization from using EDI. Conclusions so far drawn support the hypothesis that benefits were being achieved depending on the degree of commitment of the organization to issues such as system integration, and level of senior management involvement. A number of suppliers found that despite being forced into EDI adoption, they were obtaining some competitive advantage, and having received new business (e.g. international contracts) partly as a result of being EDI capable.

This paper reports an investigation of if, and how, Soft Systems Methodology (SSM) might.be used to facilitate better management of industry supply chains. In two workshops involving supply chain managers from the Textile Clothing and Footwear (TCP) industry and industry facilitators, ways in which SSM techniques might supplement existing Supply Chain Management (SCM) workshop approaches have been explored. Specifically, the placement of SSM techniques within a workshop setting, reactions to the techniques, perceived reasons for using SSM, together with strengths and difficulties encountered, have been examined.

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