The effectiveness of delivery of services in universities lies in their ability to develop and adopt records management procedures to assist staff in managing records. This study utilised life cycle model to discuss records management procedures and service delivery in universities, with particular emphasis on the Islamic University in Uganda (IUIU), a private university. The objectives were to find what types of records were being generated and their formats, establish who is responsible for managing the records, and eventually, make suggestions for improvement. The purposive sampling approach was used to select top managers and heads of departments in the university while simple random sampling was used to select administrative assistants. Data was collected using a questionnaire, interviews, observation and document analysis. Quantitative data was analysed using descriptive statistics and qualitative data was analysed using interpretative analysis. The findings revealed that although IUIU maintained both manual and electronic records, it lacked adequate records management procedures and records were managed on an ad hoc basis. There was also a shortage of trained records management personnel, leading to challenges with the creation, distribution, use, maintenance and disposal of records, which affected service delivery. The study recommended that IUIU should develop and adopt records management procedures to ensure that there is a standard approach to managing records.
The study examined the records management practices in the major oil marketing companies (OMC) in Uganda. The aim was to ascertain the extent to which oil companies meet legal and regulatory requirements, as should be underpinned by effective records management for achieving their operational and strategic goals. The paper applies the perception of different levels of managers in 10 OMC to assess their records management capacity. Through structured interviews, the study investigated the records management legal framework, existing policy and regulations, ICT initiatives and their alignment to records management requirements, and the records management challenges faced. Results reveal that OMC face daunting challenges, including the ability to meet legal compliance to create and retain records in both paper and electronic format, inadequate records identifiers and access guidelines, a continuing need for storage space for growing volume of records and a pressing need for trained records staff. The paper concludes that records management should be supported with corporate policy, adoption of international records management standards, skilled people and streamlining storage as measures for the OMC to undertake to strengthen the management of their records to respond to customer needs more directly and effectively and open up communication channels and share information with the oil and gas sector regulating institutions.
PurposeThe purpose of this paper is to present empirical research findings regarding the contribution of Information and Communication Technology (ICT), such as computers, to creating and managing digital records in the Ugandan Public Service (UPS). It seeks to review the ICT developments in Uganda and to discuss the extent to which UPS agencies have adopted digital record‐keeping systems, how the management of digital records is incorporated with ICT strategies, and to identify challenges faced.Design/methodology/approachA review of the literature on ICT developments in Uganda and empirical studies dealing with management of digital records in the UPS is presented. The review of empirical research findings is based on 23 Government of Uganda (GoU) ministries. Applying both quantitative and qualitative approaches, a survey research design was adopted. Multiple methods of data analysis including coding, tabulation and use of descriptive statements were also used to ascertain the quality of the findings.FindingsThe study revealed that there are attempts to improve ICT capabilities and infrastructure in Uganda but a critical gap exists in the approach since the management of public sector records is not being addressed as part of this initiative. There is no evidence of establishing an ICT infrastructure that will provide the solution to digital records management (DRM) problems. Other weaknesses relate to gaps and poor linkages in the overall Records and Information Technology Department (RITD) itself, as it fails to address the requirement for DRM.Research limitations/implicationsThis research looks only at the Uganda Public Service.Practical implicationsThe paper provides useful information and data to records and archives management scholars, educators/consultants/researchers and students undertaking studies in management of records, including management of digital records within and outside Uganda.Originality/valueThis subject has never been tackled in this way before for Uganda, and the findings are timely for the ongoing e‐governance initiatives.
This chapter discusses the role of the archives legislation, the national archives, and the records and archives management (RAM) training institutions in nurturing public records and archives management in Uganda's public sector (UPS). Specific areas addressed include the legal framework and regulations related to recordkeeping, the role of the Uganda National Archives (UNA) and RAM education and training institutions that train records and archives managers in the delivery of their services. It also reports findings of a study that investigated issues, controversies, and constraints bearing on the management of public sector records and archives in government of Uganda ministries.
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