Purpose The purpose of this paper is to investigate the possibilities of implementing the customer relationship management (CRM) concept and smart technologies in public libraries in developing countries. The goal was to explore the level of librarians’ awareness about CRM concept and their willingness to accept the CRM concept in libraries. Also, patrons’ satisfaction with the quality of services and relationships in public libraries is explored. Design/methodology/approach The authors obtained data for this research through two online surveys. The first survey measures librarians’ level of awareness about CRM concept and their perception about CRM and smart technologies concept in public libraries in three developing countries: Serbia, Montenegro and Bosnia and Herzegovina. The second survey measures patrons’ satisfaction with services and relationship in public libraries in these three countries. Findings The research results revealed that most surveyed librarians are familiar with the CRM concept. However, libraries in these three developing countries barely use CRM or smart technologies to improve the relationship with stakeholders. Also, most patrons are satisfied with relationships and services. The analysis of data indicates no significant difference in the satisfaction level among patrons between these three developing countries. Research limitations/implications Not all libraries participated in this research. Therefore, the sample is not distributed evenly across different types of libraries or user groups. Future research should include different types of libraries. Practical implications The results can be used by public libraries in developing countries to improve the relationship with stakeholders harnessing CRM concept and smart technologies. Social implications The use of CRM in combination with the smart technologies can help leverage the quality of the relationship between public libraries and stakeholders which in turn would secure their support and loyalty in the future. Originality/value The integration of CRM concept as a component of library business automation process is an idea that has not been discussed widely in the library community and could initiate a positive trend in public libraries in developing countries.
-Internet of Things (IoT) in combination with game based learning offers new possibilities to improve teaching and learning. This paper presents an example of using the IoT in education through the creation of an educational interactive game. An educational game based on the IoT has been developed. The developed system aims to motivate students to acquire and enhance knowledge in the field of IoT. The system is composed of a mobile application that serves as a controller for students, an administrative tool in the form of a web application used by the teachers, a set of assignments implemented within a smart educational environment, and a collection of web services used for integration of software components. The system is integrated with Moodle learning management system. The evaluation has been conducted at the Faculty of organizational sciences, University of Belgrade, during the Summer school in Internet of Things. A group of seven students played the game, solved the knowledge test, and gave their opinions on usefulness, ease of use, ease of learning and satisfaction with the developed system. Results show that the game has a positive effect on students' knowledge and attitudes, and therefore is suitable for application within a blended learning environment.Keywords -Internet of Things (IoT); game-based learning; smart learning environments.
Before the onset of the global economic crisis (2007), SEE countries generally focused their activities on attracting investment from developed and affluent European countries. The financial crisis has significantly affected the inflow of foreign investment, so that some Southeast European countries have become very attractive destinations for Chinese companies and their investments. This is precisely the period when Chinese companies received a clear signal from their home country to take advantage of the financial crisis that hit European countries, to diversify their investments and increase their market share. Due to lack of investment, Serbia opened its market and received fresh Chinese capital. The aim of this paper is to present the global distribution of Chinese investments, with particular reference to the importance they have for the Serbian economy. In order to get a clearer picture of the current situation, the secondary data for the period 2013-2019 years are used in the analysis, both regionally and globally. Based on the obtained results, it can be concluded that Serbia is currently the largest recipient of Chinese investments in the region, and in the upcoming period, the trend of Chinese investments growth is expected to be continued, which will further contribute to the development of the Serbian economy.
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