Reciprocal journalism is a daily practice for American journalists. Previous studies show it benefits journalists, newsrooms, and audiences (e.g. Coddington, Lewis & Holton, 2018). Conversely, journalists also experience harassment when interacting with audiences online, causing them to view audiences less favorably (Lewis, Zamith, & Coddington, 2020). Through in-depth interviews with 24 professional and former journalists, this study finds journalists experience cognitive dissonance after experiencing harassment during reciprocal journalism, but they are not likely to stop the practice due to organizational and individual benefits perceived as greater than the negatives. The study finds journalists feel personally responsible for resolving dissonance and often use unhealthy resolution techniques like normalization, victim blaming, or perspective-taking to deal with online abuse. The end result could mean dangerous consequences for individuals and the industry long-term. Results suggest a cultural shift in the industry would be necessary to significantly ease dissonant cognitions among individual journalists.
This study sheds light on the increasingly important roles that meta-level organizations, a type of institutional actor, play in the processes of local journalism innovation. Examples of meta-level organizations in journalism include journalism professional associations, training and research centers, nonprofits, and trade publications. Definitionally, metalevel organizations embrace the functions of coordination, regulation, agenda-setting, information diffusion, and the boundary negotiation of an institutionalized space. This qualitative study uses in-depth interviews to explore the roles of meta-level organizations in relation to the troubles of local journalism, how these roles are enacted at professional association conferences, and how they are conceptualized by journalists and representatives of meta-level organizations. We found evidence of three traditional roles of meta-level organizations – information, interaction, existential roles – across different types of meta-level organizations. Respondents tended to view these roles through a lens of resource scarcity. We also found evidence of the role of self-maintenance—i.e., meta-level organizations have their own institutional spaces and an interest in self-preservation—as well as the role of conceptualization or theorization, of innovations, and an emergent role of translation. Translation involves adaptation of abstract ideas to local-level sites, as well as communication of results from local-level experimentation back to the field level, an increasingly important role in a resource-poor local journalism space that is inundated with a flood of new field-level initiatives.
PurposeThe goal of this study is to examine how tweets containing distinct emotions (i.e., emotional tweets) and different information types (i.e., misinformation, corrective information, and others) are prevalent during the initial phase of mass shootings and furthermore, how users engage in those tweets.Design/methodology/approachThe researchers manually coded 1,478 tweets posted between August 3–11, 2019, in the immediate aftermath of the El Paso and Dayton mass shootings. This manual coding approach systematically examined the distinct emotions and information types of each tweet.FindingsThe authors found that, on Twitter, misinformation was more prevalent than correction during crises and a large portion of misinformation had negative emotions (i.e., anger, sadness, and anxiety), while correction featured anger. Notably, sadness-exhibiting tweets were more likely to be retweeted and liked by users, but tweets containing other emotions (i.e., anger, anxiety, and joy) were less likely to be retweeted and liked.Research limitations/implicationsOnly a portion of the larger conversation was manually coded. However, the current study provides an overall picture of how tweets are circulated during crises in terms of misinformation and correction, and moreover, how emotions and information types alike influence engagement behaviors.Originality/valueThe pervasive anger-laden tweets about mass shooting incidents might contribute to hostile narratives and eventually reignite political polarization. The notable presence of anger in correction tweets further suggests that those who are trying to provide correction to misinformation also rely on emotion. Moreover, our study suggests that displays of sadness could function in a way that leads individuals to rely on false claims as a coping strategy to counteract uncertainty.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-03-2021-0121/
During crises, it’s challenging for journalists to keep their emotions out of reports. While broadcast journalists try to keep linguistic messages neutral, nonverbal behaviors are difficult to conceal. Graber’s stages of crisis coverage theory discusses routines of covering crisis and preventing verbal bias but doesn’t examine nonverbal bias. This study examines the neutrality of nonverbal expressions conveyed during the 2012 mass shooting at Sandy Hook Elementary School through the lens of the stages of crisis coverage theory. This study provides insight for understanding the responses news organizations should have in terms of crisis coverage. By examining the ways that the influence of emotional events have on the nonverbal expressivity of journalists during crisis, researchers can better understand the ritualization of the nonverbal neutrality standards of the profession and make recommendations on potential ways that the field could adapt their current crisis plans to consider nonverbal communication displays more explicitly. Further, by combining crisis planning, media ritualization practices, and journalistic nonverbal expression, this research provides further insight into how performance by media during a crisis can influence cultural meaning about the event for viewers. The findings in this study also suggest the stages of crisis coverage theory was not upheld by broadcasters in this context, calling for reexamination of the theory’s uses and applications to all crisis coverage.
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