Nursing is profession based on collaborative relationships with clients or patients and colleagues. Nurses who effectively deal with conflict demonstrating respect for their clients, their colleagues and the profession. This study was aimed at comparing between nurses and physicians point of view regarding causes of conflict between the first party and resolution strategies used. An analytic cross-sectional design was used in this study which was carried out in various medical departments and intensive care units at Ain Shams University Medical Hospital. A convenient sampling method was used to include 132 nurses and 139 physicians in this study. The researcher used two self-administrative questionnaires namely the conflict causes questionnaire and Thomas-Kilmann conflict mode instrument (TKI). Results demonstrates statistically significant differences between nurses and physicians in five out of the seven categories of factors that may cause conflict between them. The accommodative strategy was the most used by both nurses and physicians. The study concluded that the conflict resolution strategy most commonly used by both categories is the "accommodating strategy". The study recommends that health professionals must develop communication and interpersonal skills and understanding of causes, approaches and strategies of conflict management.

Nursing graduates, during the internship period, carry a lot of duties and responsibilities which obligates them to use proficient emotional abilities. Emotional intelligence (EI) is the aptitude to manage emotions intelligently which includes a group of emotional and cognitive competencies. There are multiple factors that affect EI. One of them is internet addiction (IA). The aims of this study are to determine the EI and IA levels among nursing interns and to investigate the relationship between them. Hence, the research employed a descriptive, correlative survey which was conducted on all nursing interns who enrolled at the Faculty of Nursing, Ain Shams University, Egypt. The survey instrument included the Trait EI Questionnaire Short Form (TEIQue SF) and the Problematic Internet Use Questionnaire (PIUQ). In addition, sociodemographic assessment was involved. According to the findings of this study, the majority of nursing interns have high EI scores concerning, well being, self control, emotionality and sociability. Also, a greater number of nursing interns have low scores pertaining to obsession, neglect and self control of IA components. There is a statistically significant relation between participants' socio-demographic characteristics and EI scores and IA scores. Additionally, there is an evidence of negative or inverse correlation between IA and EI among nursing interns. Conclusion and recommendations: EI and IA are negatively correlated among graduate nursing interns. These two important concepts should be investigated and integrated into the nursing curriculum. As well, nursing interns should be trained on how to develop EI skills and use of the internet in a proper way.

Although nurses have accepted health education as an important role, they are not practicing it in a consistent and structured manner. Several factors have been proposed as an explanation for the discrepancy between expectation and practice of nurses in health education, with ineffective communication being the first. The nurse as a health educator should have appropriate interviewing and communication skills to convey health messages. Nurse should be able to communicate information that helps patients to discover: future or present health problems; more satisfying personal meaning; description about growth and development stages; how to accept or resolve conflict feeling, how to be more creative and become more oriented by self and circumstances. Therefore, this is an exploratory descriptive study, aimed at identifying the perception of patients on nurses' communication during health education. A convenient sample was obtained comprised of 238 patients in medical sections: 100 from Gamal Abd El Naser Hospital and 138 from El Amery University Hospital; both in Alexandria, Egypt. The Health Communication Feedback questionnaire (HCFQ) was used to collect the necessary data. The study revealed that patients at medical section who with chronic medical diseases; generally have a significantly positive perception regarding nurses' communication during health education. Such as: they detected some problems that nurses encountered in this communication; these problems may be in patient him/herself as 46.2% of subjects having pain and can't mutually interact with nurse in health education, or unable to understand nurse's information. In relation to the problems that detected in nurses as perceived by study subjects, lacking of nurse' time and limitation in communication skills. In health settings, the most apparent problems were insufficient facilities or materials for patient teaching and excessive interruptions and crowding. For the perceived problems in relation to health messages, about 45% of patients found jargons in nurses' health messages and 27% of them reported that messages were not attractive or interesting enough. Furthermore, results showed that there is no specific relation between the nature of patients' chronic disease and their perception regarding nurse communication during health education. Conclusion: This study highlighted the importance of patients' views for modifying and improving health professionals' performance, which are utilized to provide guidelines and directions to develop better nurses' communication outcomes in health education. Observing, examining and identifying these perceptions will provide recognition and vision for future effective nurse-patient interactions in the health education paradigm.