The purpose of this paper is to examine the role of information technology to response COVID-19 pandemic. By drawing on an understanding of research synthesis as the interpretation of qualitative evidence gained from literature review of previous articles, journals, and research. The main research question of this paper is "What is the role of information technology in the successful handling of the COVID-19 pandemic?". From this research we can conclude that during the COVID-19 pandemic there was a clear evidence that technology played an important role in the success of pandemic handling.
This research aims to analyze the differences in the number of cash, shop, intrabank, interbank, and electronic transactions in normal conditions and at the time of the COVID-19 pandemic, and see if there is an increase or decrease in the number of transactions during the pandemic in 2020. It was an empirical study in which the survey was conducted using secondary data between January to March 2019 and January to March 2020, which collected from the Indonesia Central Bank (BI) Statistics Data and Financial Services Authority (OJK) Statistics Data. The data collected were analyzed with paired sample t-tests (95% significance level) by presenting several factors influencing customer perception. The research finds out that there is a statistically significant difference between the numbers of Electronic money transactions before and after COVID-19, while there are no statistically significant differences for other electronic retail payment transaction instruments, such as credit cards, debit cards, intra transfers and interbank, electronic money. The number of cash and shop transactions during the pandemic experienced a slight increase, while the number of intrabank and interbank transactions decreased during the pandemic when compared to normal conditions last year. A significant difference occurred in the number of electronic money transactions that experienced an increase of 2,117%.
Consumer behavior is dynamic and contextual. An individual’s consumption habit is formed over time and is influenced by many internal and external factors. The consumption habit itself reflects what, where, when, why, and how to choose, purchase, consume, and dispose goods and services. When the COVID-19 pandemic hit, all consumers around the globe were forced to adapt into the never-happened-before realities, such as regional and national lockdowns, stay-at-home campaign, social/physical distancing policy, mandatory quarantine, and self-isolation. Utilizing available and accessible published materials, this paper aims to examine the significant impacts of the outbreak on consumer behavior in Indonesia and identify how the businesses respond to the changes in consumer behavior caused by the coronavirus. The timeframe of the analysis focuses on the early stages of the pandemic. Using the framework developed by Sheth (2020), the present study found supporting evidence of the eight impacts of COVID-19 on consumer behavior (e.g., hoarding behavior, improvisation, and the adoption of digital technology) in Indonesia. Furthermore, companies were found to respond to the pandemic and changes in consumer behavior by employing a combination of four business strategies: survival strategy, synchronizing strategy, stretching strategy, and shifting strategy.
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