Risks and uncertainties inherent in the Internet often deter consumers from using it as a shopping channel. Companies usually assume that advanced technologies will solve such problems. This paper argues that many of these problems require non‐technical solutions: solutions that are associated with good business practice. Customer feedback may not only raise technical issues such as security and privacy, but also non‐technical issues such as guaranteed delivery time and the ability to talk live to customer services representatives for help. This paper analyses four aspects of running a business – trust, quality, value, and risk – in an Internet setting and offers three solutions. While there is no complete guarantee of sustainability and profitability in any business, the careful consideration of the issues discussed will help shield the business from pitfalls, which if not detected and dealt with, can cause the closure of an otherwise healthy business.
This article examines how cultural values influence managerial
styles. Differences between Western and Asian cultures are discussed.
Managerial practices in companies in Hong Kong that are run by both
local Chinese and by Western management are discussed, and compared with
American and Japanese style of management. The relative importance of
cultural values and the level of industrialisation in the society is
considered, and the influence of the level of technology on management
style, with particular reference to changes that have taken place in
management of Hong Kong enterprises as they have developed, is also
discussed. The general conclusion appears to be that the management
style is a function of the level of industrialisation, but is tempered
by cultural characteristics.
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