Purpose The purpose of this paper is to test possibilities of real participation in FM field in response to the energy sustainable demand by using new technologies for better communication. It is acknowledged that the technological innovation is a necessary condition to make a city sustainable, though the challenge is not primarily on technology but on service transformation and improvement. Improving service quality requires the participatory and synergetic processes that attract an extra attention to the social and management aspects of urban planning. Design/methodology/approach This is an evidence-based research, which shows how FM can extent its impact on the build environment and society by bringing the socio-physiological aspect and the community in the central of the planning and design process. Findings An “urban” facility manager, through integration of multiple disciplines in a human-centre approach, can become the enabler and implementer of sustainable urban ecosystem, i.e. balancing social, economic and environmental pillars. This requires central involvement of FM in the planning and decision-making processes; therefore, its role and impact should be enlarged and better communicated. The enlargement of the FM's role initially requires an effective communication with people, whose behavioural change are prerequisite for the sustainability transition. The communication between FM and people should be interactive and iterative, in which they both define problems/needs and co-create the relevant solutions. Research limitations/implications This paper depicts an evidence-based FM practice, in which the website as an interactive tool is co-designed by the “facility management” students and the citizens to contribute to the real citizen participation in an effective communication process. Originality/value The high value for both, citizens and facility manager, is co-created information platform for upgrading the sustainability level and well-being in the communities. The tool is seen as an important starting contribution for the Paris climate agreement, and as a step toward human-centric-oriented urban sustainable regenerating project.
The purpose of this paper is to explore the challenges of an old low-standard urban district with a strong historical and cultural heritage and propose more sustainable renovation solutions, acceptable for the residents and municipality. The challenges of physical renovation or refurbishment are complex due to poor condition of the buildings, municipal ownership and governance, mixed management with community and low rents, which are insufficient to cover the costs. The paper discusses the proposed solutions of living standards, supported by the research in two directions: (i) available resources and reuse of materials, (ii) developing a renovation guidance for inhabitants from the building physics perspective, including indoor environment quality. Challenges related to energy efficiency are addressed from the decision-making perspective to overcome the barrier of lack of motivation to invest in energy-efficient measures at the individual and community level. The interdisciplinary approach complements engineering-focused studies with a focus on the comfort conditions and the influence of occupant habits in sustainable buildings. The methods used were literature review, case studies with observations and survey, looking to cover all technical, social, and historical aspects of sustainable renovation of cultural heritage buildings with the same level of importance. Results show that to keep a sustainable, low-cost urban living model, instructions for self-renovation are a valuable guidance for non-professional actors to make more sustainable choices. In conclusion, we can emphasize that inhabitants are accustomed to lower living standards, so the project is aimed to present the proper solutions for improvement as a balance between new sustainable technical solutions, personal self-renovation skills, habits, and health.
This paper provides an overview of the current state of research on the evaluation methods of participatory processes in smart cities. Specifically, it aims to identify and analyze existing evaluation methods and frameworks for public participation (PP) in smart city development. The study focuses on the evaluation of participatory processes to find key indicators and enable an assessment of PP from multiple perspectives. A scoping literature review was conducted to analyze the past ten years of scientific literature on the topic. Relevant literature was retrieved from Scopus, Web of Science, and Google Scholar, and articles were selected based on a set of criteria to ensure quality and relevance. We found that digital participation, also known as “e-participation”, is the most used method either exclusively or mixed with in-person methods. The level of participation achieved was mostly limited to the first two degrees of PP (i.e., information and consultation), and only a few papers addressed the highest degrees (i.e., agenda-setting and co-management). The impact on participants was mostly related to knowledge and skills, awareness raising, and satisfaction with the process and method. This paper highlights the potential to upskill citizens and enhance their understanding of sustainable urban development, fostering their commitment to achieving the United Nations’ sustainability goals for climate change mitigation in the urban context.
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