Abstract.The performance has different meanings and ways of defining and measurement. One cannot evaluate the supply chain of a company without using the concept of performance. There are two ways of measuring it: with qualitative and with quantitative instruments. The quantitative measures include financial and non-financial appraise. This article analysis some of the most used metrics. Resources, flexibility and output are listed among them. The non-financial performance measurements will be analysed from the point of view of the company as well as from the point of view of several of its main customers. The customer evaluation will be used in the second stage for describing the qualitative performance of the analysed supply chain. Customer satisfaction score, customer effort score and net promoter score will be calculated as framework for the qualitative performance of supply chain. The results will provide managerial information for the improvement of this supply chain.
Abstract. The implementation of lean manufacturing is one of the main tools for attaining a higher performance level in the Romanian organisations. The study uses data collected at middle management level from organisations located in Transylvania. The organisations come from different fields of activity and are in different stages of lean implementation. The article makes use of quantitative and qualitative instruments for the evaluation of lean in the above mentioned companies. Characteristics as waste reduction, cost, quality, product design have different approaches in the companies. Their way of approach gives useful information regarding the type of company from the point of view of lean manufacturing implementation. This knowledge provides a useful support at different managerial levels in the process of decision making.
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