Context: The increasing adoption of process-aware information systems (PAISs) such as workflow management systems, enterprise resource planning systems, or case management systems, together with the high variability in business processes (e.g., sales processes may vary depending on the respective products and countries), has resulted in large industrial process model repositories. To cope with this business process variability, the proper management of process variants along the entire process lifecycle becomes crucial. Objective: The goal of this paper is to develop a fundamental understanding of business process variability. In particular, the paper will provide a framework for assessing and comparing process variability approaches and the support they provide for the different phases of the business process life- cycle (i.e., process analysis and design, configuration, enactment, diagnosis, and evolution). Method: We conducted a systematic literature review (SLR) in order to discover how process variability is supported by existing approaches.Results: The SLR resulted in 63 primary studies which were deeply analyzed.Based on this analysis, we derived the VIVACE framework. VIVACE allows assessing the expressiveness of a process modeling language regarding the explicit specification of process variability. Furthermore, the support provided by a process-aware information system to properly deal with process model variants can be assessed with VIVACE as well.Conclusions: VIVACE provides an empirically-grounded framework for process engineers that enables them to evaluate existing process variability approaches as well as to select that variability approach meeting their requirements best. Finally, it helps process engineers in implementing PAISs supporting process variability along the entire process lifecycle.

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Abstract. The increasing adoption of process-aware information systems (PAISs), together with the variability of business processes (BPs), has resulted in large collections of related process model variants (i.e., process families). To effectively deal with process families, several proposals (e.g., C-EPC, Provop) exist that extend BP modeling languages with variability-specific constructs. While fostering reuse and reducing modeling efforts, respective constructs imply additional complexity and demand proper support for process designers when creating and modifying process families. Recently, generic and language-independent adaptation patterns were successfully introduced for creating and evolving single BP models. However, they are not sufficient to cope with the specific needs for modeling and evolving process families. This paper suggests a complementary set of generic and language-independent change patterns specifically tailored to the needs of process families. When used in combination with existing adaptation patterns, change patterns for process families will enable the modeling and evolution of process families at a high-level of abstraction. Further, they will serve as reference for implementing tools or comparing proposals managing process families.

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