This research investigates the influence that consumers' perceptions of retail business ethics have on their responses (trust and loyalty) when retailers either create social discount spaces (integrated or collaborative) or do not. Using scenarios to imply these social practices and structural equation modeling to test the hypotheses among a sample of 689 respondents, the authors find that consumers' perceptions of retail business ethics have positive effects on consumer loyalty, both directly and through consumer trust, as well as positive, strong influences on the retailer's corporate social responsibility and corporate reputation. Furthermore, consumers' perceptions of retail business ethics exert a stronger effect on consumer trust in integrated social discount spaces, though social discount practices do not affect the link between such perceptions and loyalty. Compared with when the retailer does not offer discount space, collaborative and integrated social discount spaces have weaker effects on trust and loyalty to the retailer. These findings have several notable theoretical and practical implications

Purpose The purpose of this paper is to focus on consumers’ behaviours in a new trend of grocery retailing, called the drive-through format. It investigates the influence of logistics service quality and product quality (freshness of the product and the product in general) on consumers’ reactions (satisfaction, average basket expenditure and shopping frequency) through the mediation of satisfaction. This work also examines whether convenience moderates the relation between perceived quality and consumer satisfaction. Design/methodology/approach This study tests these relationships with both path and structural models using a data set of grocery drive-throughs in France, gathered during 2015–2016. To confirm the validity of each construct, this paper has based and purified variables using various scales established in previous studies by conducting exploratory and confirmatory analysis. Findings Logistics service quality and perceived product are effective drivers of consumer satisfaction. As well, the results reveal a positive relationship between quality perceptions and behaviour (average basket expenditure and shopping frequency) through the mediating function of consumer (overall) satisfaction. Thus, the findings indicate that the positive effects of the interaction terms between convenience and both the perceived quality of service and the perceived quality of fresh products on satisfaction can lead to a higher purchase incidence in drive-throughs. However, the degree of consumer convenience does not alter the influence of product quality in general with regard to the formation of satisfaction in connection with drive-throughs. Originality/value Despite the growth of the drive-through format, few studies have investigated customer satisfaction within grocery retailing, nor its consequences and drivers, especially logistics service quality.

Product/Service Systems are conceived to be competitive, satisfy customer needs and have a lower environmental impact than traditional business models. Based on a single case study, this paper analyses the specific sustainable value proposition that a company has designed to replace a low-cost product by an innovative Product Service Solution. The objective of the company is to replace the "shower head" in every hospital room. The concept that was developed does not consist in replacing product "A" by an equivalent product "B", but in changing radically the offer. The Product Service Solution includes a lifecycle analyses, by integrating environmental social and economic impacts into the different main phases, i.e. beginning of life (BOL), Middle-oflife (MOL) and End-of-life (EOL). Even though the product that was designed to support the service looks very simple, the design of this innovative solution highlights the role of the functional analyses to be more environmental friendly, to improve social issues and finally proposes a new business model based on servicisation. The "shower head" as a service developed by ECOBEL is far beyond the low-cost product used today in the French hospital, by integrating a new sustainable value proposition.