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Purpose This paper aims to examine if (and how), enterprise social media (ESM) can be understood as a strategic knowledge management phenomenon to improve organizational performance. Design/methodology/approach This paper uses intellectual capital theory and its functional building blocks to organize different types of the ESM platforms, based on secondary data. It then connects these findings to the underling intellectual capital tenets to introduce a conceptual model that explicates how ESM impacts strategic knowledge management, and vice versa. Findings This paper concludes that ESM provides a unique complement to traditional strategic knowledge management. The authors argue that ESM differs substantially from other contexts in which intellectual capital has been applied, and extend intellectual capital with three appropriate dimensions (human, social and structural capital). Given the potentially disruptive nature of ESM, this framework helps firms understand the nature of the changes that are needed. Originality/value The paper provides the first review of the business needs that are served by the software functions and management processes under the ESM banner. This original contribution takes the intellectual capital and strategic knowledge management discussions from their usual high levels of abstraction and relates them to the real world of ESM, focusing on outcomes. Its unique “Intellectual Capital Framework for the Socially Oriented Enterprise” includes distinct, testable propositions that provide a practical approach to strategically planning, implementing and optimizing ESM.

Vicarious consumption of travel is ubiquitous. However little is known about the psychological processes this initiates or the potential for resultant behaviors beyond direct steps toward patronage. We address this gap through developing and testing the incidental vicarious travel consumption model (IVTCM), which draws from well-established knowledge of the self-concept and compensatory consumption. In the context of vicariously consuming idyllic vacation posts on Facebook, the model identifies the following: individuals' travel-related self-discrepancies may become active, leading to feelings of dejection, initiating five possible compensatory consumption behaviors (Direct, Symbolic, Dissociation, Escapism, Fluid). A sequential mixed-method design (total n=860) provides support for the IVTCM. The primary contributions of the paper are as follows: first the IVTCM can be used to understand different forms of vicarious travel consumption. Second, specific understanding on the impact of idyllic vacation posts is contributed, furthering knowledge on the role of social media within tourism.

Unlike traditional media, our interactions with political parties via social media are generally public, subject to scrutiny by others and, consequently, a self-presentation concern. This paper contributes to theory on impression management within social network sites (SNSs) by providing an understanding of the effect of visible affiliation on page 'Liking' behavior in the context of political parties; specifically, the possible association with social anxiety and the use of protective impression management. We predict that while users may be motivated to 'Like' a political party, some may feel socially anxious about the impressions their friends may derive from this action, and so ultimately choose to refrain from 'Liking' the party. Furthermore, we propose a new function of 'Secret Likes' (i.e. 'Likes' that others cannot see) as a means to increase gateway interactions. A survey of eligible voters (n=225) was conducted in the month prior to the 2015 UK general election, examining behavior associated with the Facebook pages of the two largest political parties. Results support that conspicuous affiliation with political parties indeed hinders intention to 'Like' political pages and is associated with social anxiety. 'Secret Likes' were found to be a successful method to increase gateway interactions. In addition to the theoretical contribution, implications for political party communications and site designers are considered.

Improved employee collaboration and communication can be facilitated by social technologies that extend within and beyond organisations. These social technologies have increasingly come to be represented by social media sites, which are used to extend workplace relationships across personal and professional boundaries in a hybrid role. This presents opportunities and risks as those boundaries are collapsed. Using boundary management as a theoretical lens, we evaluate the associations of relationship initiation between colleagues at different levels of organisations with employees’ strategies and their well‐being. We also investigate relationships with social media usage, age and propensity to self‐monitor and group employees using cluster analysis. We consider implications of our findings for developing more sophisticated policies, training and guidance for employees on the use of social media as a workplace tool.