We study knowledge-grounded dialogue generation with pre-trained language models. To leverage the redundant external knowledge under capacity constraint, we propose equipping response generation defined by a pretrained language model with a knowledge selection module, and an unsupervised approach to jointly optimizing knowledge selection and response generation with unlabeled dialogues. Empirical results on two benchmarks indicate that our model can significantly outperform state-of-the-art methods in both automatic evaluation and human judgment.

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Currently, researchers have paid great attention to retrieval-based dialogues in opendomain. In particular, people study the problem by investigating context-response matching for multi-turn response selection based on publicly recognized benchmark data sets. State-of-the-art methods require a response to interact with each utterance in a context from the beginning, but the interaction is performed in a shallow way. In this work, we let utterance-response interaction go deep by proposing an interaction-over-interaction network (IoI). The model performs matching by stacking multiple interaction blocks in which residual information from one time of interaction initiates the interaction process again. Thus, matching information within an utterance-response pair is extracted from the interaction of the pair in an iterative fashion, and the information flows along the chain of the blocks via representations. Evaluation results on three benchmark data sets indicate that IoI can significantly outperform state-of-theart methods in terms of various matching metrics. Through further analysis, we also unveil how the depth of interaction affects the performance of IoI.

Attention mechanism has become a popular and widely used component in sequence-to-sequence models. However, previous research on neural generative dialogue systems always generates universal responses, and the attention distribution learned by the model always attends to the same semantic aspect. To solve this problem, in this paper, we propose a novel Multi-Head Attention Mechanism (MHAM) for generative dialog systems, which aims at capturing multiple semantic aspects from the user utterance. Further, a regularizer is formulated to force different attention heads to concentrate on certain aspects. The proposed mechanism leads to more informative, diverse, and relevant response generated. Experimental results show that our proposed model outperforms several strong baselines.

Open-domain human-computer conversation has been attracting increasing attention over the past few years. However, there does not exist a standard automatic evaluation metric for open-domain dialog systems; researchers usually resort to human annotation for model evaluation, which is time- and labor-intensive. In this paper, we propose RUBER, a Referenced metric and Unreferenced metric Blended Evaluation Routine, which evaluates a reply by taking into consideration both a groundtruth reply and a query (previous user-issued utterance). Our metric is learnable, but its training does not require labels of human satisfaction. Hence, RUBER is flexible and extensible to different datasets and languages. Experiments on both retrieval and generative dialog systems show that RUBER has a high correlation with human annotation, and that RUBER has fair transferability over different datasets.