PurposeThe purpose of this study is to perform an international comparison of logistics/port operations with a main focus on India.Design/methodology/approachUsing data from the transportation and freight service industry during 2000‐2005, this study first conducts revealed comparative advantage (RCA) analysis to investigate India's logistics competitiveness and then uses data envelopment analysis (DEA) to analyze the efficiency of India's container port operations.FindingsThe study's findings suggest that in terms of India's logistics competitiveness, its freight industry is relatively competitive while its transportation industry is not. Overall, while the study indicates that India's largest container port (Jawaharlal Nehru) is not very efficient; the RCA analysis shows that India still has a relative comparative advantage over its industrialized counterparts except for Japan and France in the transportation service industry. Interestingly, the DEA results also indicate that the efficiency value of the container port in India is second only to the US port of Los Angeles among the ports examined in industrialized countries.Research limitations/implicationsRCA indicators are only able to examine past and present industry conditions based on export results, and do not provide a detailed explanation of the reasons for changes in levels of competitiveness. As for DEA analysis, this study focused only on land and equipment as input variables primarily because of a lack of data on worker efficiency. It is suggested that there is an urgent need for an overhaul of port equipment if India wants to accommodate the growing volume of imports and exports in the future.Originality/valueThis paper provides a first step toward gaining insights into India's current logistics/port competitiveness position in comparison with other emerging markets and advanced economies. This paper also contributes to providing a better understanding of the competitiveness of emerging economies (BRICs & Next 11), which are viewed as rising stars and have not yet been fully investigated in the existing literature. Several recommendations are also provided.

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Currently, Most of Enterprises have to face a competition environment. Hence, they must improve their service process for upgrading competitive ability with others. If enterprise could invent innovative process that they lacks of electronic service process by internet. The enterprise would focus on strategic support application and they could get value for their customer service.The internal work processes of enterprise could be implemented by different electronic service based on the different service requests and each electronic service has specific service process but it had different function and process. Therefore, enterprise must be found service quickly that it will meets users need on the internet. The enterprise could be intergraded new and legacy system and don't waste on cost and labor cost for developing system.The service process information for the e-service environment is heterogeneous and distributed. In this paper, we will integrate eservice resource and process, then propose a general platform for enterprise that uses Resource Description Framework (RDF), eXtensible Markup Language (XML) and web service. The general platform will provide e-service and process for business process management (BPM) that helps enterprise to reduce cost and enhance its performance. Web Service; e-service; XML; RDF; BPM (key words)