At a small private college, observations, document analysis, and interviews with faculty members and administrators were carried out to investigate how trust influences the relationship between the faculty and administration. Trust became an issue as the college underwent a difficult transition in presidential leadership, declining student enrollments, financial constraints, accreditation challenges, and a shift from the college's religious origins. Organizational trust was encouraged or discouraged by the participants' belief that others acted with faith and intentionality, their view of the campus as a safe place, demonstrations of expertise, participatory governance, and transparency. Trust was strengthened when constituents were invited to discuss problems, participate in decision making, give full and accurate information, and informed them of the rationale behind final decisions.
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