Online electronic coupon (e-coupon) is becoming a primary tool for e-commerce platforms to attract users to place orders. E-coupons are the digital equivalent of traditional paper coupons which provide customers with discounts or gifts. One of the fundamental problems related is how to deliver e-coupons with minimal cost while users' willingness to place an order is maximized. We call this problem the coupon allocation problem. This is a non-trivial problem since the number of regular users on a mature e-platform often reaches hundreds of millions and the types of e-coupons to be allocated are often multiple. The policy space is extremely large and the online allocation has to satisfy a budget constraint. Besides, one can never observe the responses of one user under different policies which increases the uncertainty of the policy making process. Previous work fails to deal with these challenges. In this paper, we decompose the coupon allocation task into two subtasks: the user intent detection task and the allocation task. Accordingly, we propose a two-stage solution: at the first stage (detection stage), we put forward a novel Instantaneous Intent Detection Network (IIDN) which takes the user-coupon features as input and predicts user real-time intents; at the second stage (allocation stage), we model the allocation problem as a Multiple-Choice Knapsack Problem (MCKP) and provide a computational efficient allocation method using the intents predicted at the detection stage. Long Short Term Memory (LSTM) and a special attention mechanism are applied on IIDN to better describe temporal dependencies of sequential features. And we manage to solve the imbalanced label problem for the user intent detection task with a brand new perspective by using the logical relationship between multiple user intents. We conduct * Both authors contributed equally to this research.
The e-commercial search engine is the primary gateway for customers to find desired products and engage in online shopping. Besides displaying items to optimize for a single objective (i.e., relevance), ranking items needs to satisfy some other business requirements in practice. Recently, traffic shaping was introduced to incorporate multiple objectives in a constrained optimization framework. However, many practical business requirements can not explicitly represented by linear constraints as in the existing work, and this may limit the scalablity of their framework. This paper presents a unified framework from the aspect of multi-objective welfare maximization where we regard all business requirements as objectives to optimize. Our framework can naturally incorporate a wide range of application-driven requirements. In addition to formulating the problem, we design an online traffic splitting algorithm that allows us to flexibly adjust the priorities of different objectives, and it has rigorous theoretical guarantees over the adversarial scenario. We also run experiments on both synthetic and real-world datasets to validate our algorithms.
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