Chapter 1: Introduction Chapter 2: Literature review 2.1 Introduction 2.1.1 History of Critical Incidents within the literature 2.1.2 Literature on Critical Incidents from 1970s 2.1.3 Literature on Critical Incidents from 1980s 2.1.4 Literature on Critical Incidents from 1990s 2.1.5 Literature on Critical Incidents from 2000 to the present 2.1.6 Summary of Literature on Critical Incidents from 1970s to the present day 2.2 Post-traumatic Stress Disorder 2.3 Prevalence of Critical Incident Response within Educational Psychology Services 2.4 How do Educational Psychology Services Respond to Critical Incidents? 2.4.1 Educational Psychology Service response within the UK 2.4.1.1 Content analysis of leaflets 2.4.2 Educational Psychology Service response within USA and Israel 2.5 Interventions 2.6 How are Local Authority Critical Incident Response Services Set Up? 2.7 What Factors Influence Change in Organisations? 2.8 How are Critical Incident Services Evaluated?
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