Few studies have examined how customers respond to the mere presence of others in the shopping environment, and only one article (Söderlund, ) has investigated the unique impact that employee presence has on key customer outcomes. Söderlund () found that customers entering a store with an employee present (vs. absent) reported significantly higher levels of customer satisfaction, with their increased levels of pleasurable feelings mediating this effect. However, similar to the majority of theorizing on customer satisfaction, that article was restricted to data collected in a Western society. Given the rapid economic growth in many Asian regions, there is a need to examine the applicability of such Western‐based findings from an Asian perspective, and hence include participants from Eastern societies. Accordingly, the present research investigated whether Söderlund's () results could be replicated among Asian customers. The current work also sought to extend prior findings beyond pleasure and customer satisfaction while simultaneously documenting a boundary condition for the hitherto positive employee mere presence effects. To this end, two between‐subjects experiments with a total sample of 498 Chinese customers were conducted. Study 1, which involved a shopping situation in a clothing store, replicated Söderlund's () main results and further found that employee mere presence (vs. absence) had a significant positive impact on customers’ loyalty intentions. These results were reversed in Study 2, in which the shopping situation involved the purchase of an embarrassing product. Under such circumstances, employee presence (vs. absence) consistently produced negative effects on customers’ levels of pleasure, satisfaction, and loyalty intentions.

No abstract

No abstract

This study investigated whether individuals’ preferences for masculine (vs. feminine) consumption options could be predicted by a biological sex cue (the 2D:4D digit ratio; a biomarker linked to prenatal testosterone exposure), and a psychological gender cue (self-perceived gender identity). Chinese participants (N= 216) indicated their preferences for a series of binary options that differed in their perceived gender image (e.g., romantic comedy vs. action thriller; pop music vs. hard rock), with one of the options evaluated as relatively more feminine and the other viewed as comparably more masculine. Participants also self-reported their gender identity and the length of their index and ring fingers, which was used to calculate their 2D:4D digit ratios. A low (male-typical) digit ratio and a masculine gender identity were both associated with more masculine preferences, regardless of participants’ biological sex. However, a low digit ratio predicted preferences for masculine consumption options only in female participants with a masculine gender identity, but not in those with a feminine gender identity. These findings add to the literature on whether and when biological sex cues and psychological gender cues can predict preferences for options with a distinct gender image and suggest that the connection between these cues is more complex in women than in men.