To secure superiority in keen competition among ports and to satisfy demands of shippers and shipping companies who are a main customer of ports, logistics service should be improved. However, most of dissatisfaction for logistics service arises from frequent transportation changes of shippers and inaccuracy of cargo-working information offered from shipping companies and inaccuracy of cargo information carried in from carriers. Therefore, the study embodied BPR and yard management prototype system on the basis of the process of business flow in yard to settle the above problems. The study also checked that information of booking list in a yard-allocated plan could be applied to forming efficient collaborative supply networking in yard management by supplementing insufficient cargo.
Logistics security has been enhanced to control cargo containers effectively and safely in global logistics. In response to the change, This study describes the system now being developed that tracks container position, watches cargo security status and gets informations of surrounding until the cargos arrived at its destination. We examine completion and satisfaction of the product for prospective users. For this, considering earlier studies about customer trust, satisfaction, service quality and purchase decision, we analyse an effect among the variables empirically. As a result, when the program is released, we examine customers' satisfaction and purchase decision for the informations to be offered from the program.
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