Agradeço ao Professor Lindolfo Galvão de Albuquerque, orientador desta dissertação, pela precisão de suas análises e, sobretudo, pela serenidade transmitidas nos momentos de maior dificuldade. A todos os entrevistados e profissionais das empresas estudadas, que muito colaboraram para a conclusão deste estudo, dedicando seu tempo a fornecer preciosas informações, em especial a Valmir Baycsar e Henrique Ribeiro, incentivadores e sempre dispostos a colaborar, apesar de seus inúmeros afazeres. Aos amigos da Growth, cujo apoio e amizade, em momentos críticos, foram de extrema importância durante a elaboração deste trabalho, e que, gentilmente, permitiram que eu pudesse me ausentar para a sua elaboração. Ao Prof. Dr. Joel Dutra, por quem tenho a mais profunda admiração, agradeço as inúmeras contribuições a esta dissertação, não apenas como membro da banca de qualificação, mas como mestre e incentivador. Ao Prof. Dr. Eduardo Oliva, pelas valiosas contribuições apontadas no exame de qualificação. Aos amigos: Graziella Comini, sempre disponível e com uma palavra amiga, e, em especial, a José Monteiro Hipólito, pelas convergências entre nossas pesquisas e presteza com que contribuiu durante todo o processo. A todos os meus familiares, que por diversos momentos se privaram do meu convívio, sem cobranças, e me deram todo o suporte necessário. Às equipes de Biblioteca e Secretaria da FEA-USP, cuja presteza e competência permite oferecer um apoio presente e fundamental. E agradeço, de maneira especial, à minha família: a meu marido, Conrado, a ajuda nos momentos mais difíceis, pela calma e amor que me transmitiu, e pelo apoio dado desde o início, à Carolina, minha filha querida, na esperança de que um dia compreenda as muitas horas e finais de semana em que deixamos de conviver, em prol da dedicação à construção deste trabalho.
This study aims to contribute to research on the relationships between the practices of SHRM, work engagement and results at the individual level: performance and intention to leave the organization (reverse). The bibliographical research demonstrated the multiplicity of Practices, Systems of Practices of SHRM, with convergences and divergences. The Amo framework for the definition of Practices has been shown, at least conceptually, as a robust and integrative model. Empirically, we find a strong association between the AMO oriented practices and the engagement, which undoubtedly contributes to the 'black box problem'. As for bibliographical research, the work engagement construct and its various theoretical lines, antecedents variables and measurement scales were analyzed. It was defined a theoretical model that relates the SHRM Perceived Practices, the individual results, the engagement in the work and relevant antecedent variables associated to the engagement, which was tested using Structural Equation Modeling (Lavaan-R), meeting the requirements of quality of fit (GOF), with parameters considered good. The focus of this research was to bring the work engagement construct to the academic debate in Brazil and its role in SHRM. Thus, in times of high competitiveness, we can say that one of the objectives of the SHRM must be linked to the promotion of levels of work engagement. In this study, the robustness of the construct and its measurement, the discriminant validity with other constructs and a direct significant association with respect to job performance and the Intention to leave (reversed) were proved. The hypotheses regarding the importance of engagement at work-whether in their direct association with the individual outcome variables or their indirect association in the relationship between the Practices of SHRM Perceived Practices, and Perceived Support and the consequent variables were confirmed in the sample. As contributions of the thesis to the Theory, we consider that the results of this thesis advances the understanding about the 'Black Box Problem' by demonstrating the strong positive association between the SHRM Practices and the work engagement and the latter with desirable behaviors and attitudes. Suggestions for future investigations as well as theoretical, methodological and practical implications are discussed.
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