Buildings in Lisbon are often the victim of several types of events (such as accidents, fires, collapses, etc.). This study aims to apply a data-driven approach towards knowledge extraction from past incident data, nowadays available in the context of a Smart City. We apply a Cross Industry Standard Process for Data Mining (CRISP-DM) approach to perform incident management of the city of Lisbon. From this data-driven process, a descriptive and predictive analysis of an events dataset provided by the Lisbon Municipality was possible, together with other data obtained from the public domain, such as the temperature and humidity on the day of the events. The dataset provided contains events from 2011 to 2018 for the municipality of Lisbon. This data mining approach over past data identified patterns that provide useful knowledge for city incident managers. Additionally, the forecasts can be used for better city planning, and data correlations of variables can provide information about the most important variables towards those incidents. This approach is fundamental in the context of smart cities, where sensors and data can be used to improve citizens’ quality of life. Smart Cities allow the collecting of data from different systems, and for the case of disruptive events, these data allow us to understand them and their cascading effects better.
The rapid spread of COVID-19 around the world had a significant impact on daily life. As in other countries, measures were taken in Portugal to combat the exponential increase of cases, such as curfews and the use of masks. Thus, in parallel with the direct consequences on health and the healthcare sector, the pandemic also caused changes in human behavior from a sociological viewpoint. The objective of this dissertation is to attain a perception of the reality concerning COVID-19. For this purpose, real-time data was extracted from three sources, two of them being social media platforms – Twitter and Reddit – and the other one being Público, a Portuguese online newspaper. The adopted approach, based on topic modelling and sentiment analysis, was validated within the Portugal context, concerning data over a period of one year, but it can equally be employed in similar situations and other countries and provide decision-making support. After the data extracting, it was prepared for application of natural language processing (NLP) tools specific to the Portuguese language, which can represent a challenge due to the lexical richness. With the gathered information, a dashboard was built, with the purpose of gaining insights on the COVID-19 pandemic in Portugal. It was concluded that the topics discussed on social media reflect the events related to the pandemic. In a final stage, these dashboards were evaluated by public health experts, who highlighted the potential of the results obtained. The data and dashboards will be made available to the scientific community upon request.
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