The aim of the study was to explore relationship between leadership behaviour, the outcomes of leadership and the emotional intelligence of managers. The "Multifactor Emotional Intelligence Scale" and the "Multifactor Leadership Questionnaire" were applied to a convenience sample of 100 managers working for various companies in South Africa. The study yielded significant correlations between managers' level of emotional intelligence, leadership behaviour and the outcomes of leadership.
OPSOMMINGDie doel van die studie was om die verband tussen die leierskapsgedrag, uitkoms van leierskap en die emosionele intelligensie van bestuurders te ondersoek. Die "Multifactor Emotional Intelligence Scale" en die "Multifactor Leadership Questionnaire" is op 'n gerieflikheidsteekproef van 100 bestuurders wat in verskeie organisasies in SuidAfrika werksaam is, toegepas. Die resultate dui op 'n beduidende korrelasie tussen die vlak van emosionele intelligensie, leierskapsgedrag en die uitkoms van leierskap van bestuurders.
The reality today is that organizations and leaders are faced with unrelenting demands for change. Globalisation, competitiveness and ever changing business environments have forced organisations to constantly consider innovative changes. The challenge today is for leaders to be able to reduce the resistance to change, thus allowing for successful change navigation. It is therefore necessary to be mindful of the various approaches to change to ensure that successful change can be successfully implemented. This article will outline some of these approaches. In-depth interviews were conducted with five senior executives in the case company, and questionnaires were distributed to 301 employees at different levels within a single division in the same organisation. By following the mixed method approach in two separate phases namely the qualitative and quantitative it was possible to gather the requisite data.
The marketing of intangible services – particularly of unsought services such as those of the funeral industry – can be said to pose inherently unique challenges to marketers. Because of the unsought nature of funeral services, consumers generally avoid the industry, primarily because the services offered by the funeral industry are associated with death and grief. This article reports on some selected findings of an evaluation of the effectiveness of funeral-home websites of members of the National Funeral Directors Association (NFDA) of South Africa. The focus of this paper is on the user-friendliness of the websites under consideration. A quantitative content analysis of the websites in question was conducted to collect the relevant data. Thefindings indicate that the majority of the websites may be considered satisfactory in terms of their overall ease of use. As well as some recommendations for improvements to the websites, a few suggestions for future research are also provided.
The success of any change intervention depends on the leadership of the organisation. It is therefore important to note that leadership is an enabler of any type of change. Quite often organisations require transformational leadership for the successful implementation of any change intervention. Transformational leaders focus on three critical activities namely the creation of a compelling sense of vision, the mobilization of commitment to the vision and the implementation of change. In general leadership can be seen as the driving force to ensure effectiveness and efficiency. Effective leaders know that the successful implementation of change begins with attending to the human aspect. Therefore, leadership is about the leader' ability to influence people and allowing them to change perceptions, behaviours, attitudes and finally action. It is about arousing human potential and allows for leaders and followers to be united in pursuit of high level goals common to and accepted by all parties involved. This article will mainly focus on the above scope.
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