The purpose of this Theory to Practice article is to present a systematic, cross‐disciplinary, and accessible synthesis of relevant research and to offer explicit evidence‐based design guidelines to help practitioners design better participation processes. From the research literature, the authors glean suggestions for iteratively creating, managing, and evaluating public participation activities. The article takes an evidence‐based and design science approach, suggesting that effective public participation processes are grounded in analyzing the context closely, identifying the purposes of the participation effort, and iteratively designing and redesigning the process accordingly.
This study examined potential opportunities and constraints related to the development and deployment of technology in participation processes, including resources available, benefits and outcomes of technology, and technology implementation. On the basis of a survey of planners relative to eleven technology scenarios, varied access to staff, hardware, and software resources was reported. Potential perceived benefits of technology use included providing information and, to a lesser extent, fostering discussion and attracting additional participants. The findings suggest the greatest potential is for more basic technologies including websites that provide information, as opposed to more advanced technologies that would have greater potential to enhance collaborative and interactive participation approaches. Concerns about equitable access to technology for both planners and participants are also noted by survey respondents. The findings emphasize the importance of using technology as an enhancement to, rather than a replacement for, more traditional participation efforts.
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