Academic and Administrative Information System (SIAKAdm) is an online-based information system service for students of Hangtuah University Pekanbaru. With the development of information systems in the academic field, we must also test information systems, there are several problems that users feel that the quality of service of the Academic Information System (SIAKAdm) has not run effectively and efficiently, such as, there are often delays when filling in KRS, color contrast in the system is too disturbing to the user's eyes, there is no edit menu on the student profile, and finally there is no complaint lyanan menu or C3 servicedesk menu. This research was conducted using the ServQual method and the Kano method. The ServQual Method can be said to be a method used to measure the quality of service attributes of a dimension, while the Kano Method can be interpreted as a model built to understand how well their product or service meets the needs of users. This data collection process is by conducting interviews and distributing questionnaires of 98 respondents using the Simple Random Sampling technique. The data was obtained using IBM SPSS 26 and calculated the GAP value using Microsoft Excel. The results of this study The highest gap value was in the Assurance variable, with a GAP value of -4.54. While the lowest gap value is in the Responsivennes variable of -2.51.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.