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Purpose -Many studies examine manufacturing performance along individual benchmarking dimensions. This study aims to develop a performance metric based on quality and output volume among other variables to assess a firm's manufacturing competitiveness in relation to its major rivals. Design/methodology/approach -The relative manufacturing performance is measured by data envelopment analysis (DEA). Several key manufacturing practices are examined for their impact on performance. They are research and development (R&D) commitment, time compression during production, and degree of outsourcing. The results are based on a sample from the world automobile industry. Findings -The empirical results suggest that a strong R&D commitment and ability to compress production time explain 37 percent of the manufacturing performance differences among major volume automobile producers. A nonlinear convex relationship is also found between outsourcing rate and manufacturing performance. The results show how the resulting performance ratings can then be utilized to assess the effects of a selected group of practices on manufacturing performance. Research limitations/implications -Since, there is a common basis for the sources of competitiveness among industries, the findings derived from this study are probably transportable to other industries. Also, the proposed metric and analytic approaches are generic and thus can be broadly applied to other industries. The results also suggest the need for further analysis of where improvements can be made within a given company, according to its firm-specific characteristics. Originality/value -Examines manufacturing performance along individual benchmarking dimensions and develops a performance metric based on quality and output volume to assess a firm's manufacturing competitiveness in relation to its major rivals.

Over the past three decades, many researchers have studied the relationship between sales and production departments. This has raised the question: Does the quality of the relationship between production and sales affect the customer? This study uses survey methodology to examine the link between customer satisfaction and the interface variables (connectedness, conflict, coordination) from both a sales and a production perspective. Customer satisfaction responses are aggregated for each sales-production combination and analyzed to determine the impact of the relationship between production and sales personnel. Product type (i.e. engineered-to-order (ETO)) is introduced as a moderating variable. Results indicate that there is a significant impact on customer satisfaction as a result of the cross-functional situation when moderated by product type. The main managerial implication is that the internal relationship between sales and production is important to the customer, specifically in ETO product situations.

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