The investigation of established drivers of online purchase behavior is of great relevance during the COVID-19 pandemic, as companies must anticipate consumer behavior during this global crisis to maintain a competitive edge. This study investigates online shopping motives of generation Y and Z during the COVID-19 shutdown in April 2020. We use survey data from 451 German consumers to examine the relations between normative, utilitarian and hedonic motives, and purchase intentions employing structural equation modeling. The results show that normative determinants such as media reports on the economic situation are related to consumers’ purchase intentions, whereas the normative influence of close social networks is not. Furthermore, we find that hedonic motivation is a better predictor of purchase intentions than utilitarian motives and that individuals practicing social distancing, generation Z, and women show higher levels of hedonic motivation. We provide recommendations for e-commerce companies on ways to address consumers’ purchase motives and strategically harness normative influences.

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Purchases of voluntary carbon offsets (VCOs) are growing tremendously. At the same time, the number of activities and products for which VCOs are available is increasing. Experts discuss whether offering VCOs is exclusively associated with positive effects on the environment or if it instead may lead to increased consumption of environmentally critical products. To date, empirical evidence on such adverse effects is scarce. Therefore, this study uses a randomized controlled trial design to investigate how the availability of VCOs affects consumers' choices for environmentally critical products. The results suggest that when VCOs are available, the likelihood of environmentally critical consumption increases. From a mental accounting perspective, our findings support the theoretical rationale of VCOs as an instrument for moral licensing. Additionally, our results indicate that individuals tend to trivialize the harmfulness of the environmentally critical product and overestimate the effectiveness of VCOs for environmental protection, which we consider strategies for reducing cognitive dissonance and guilt.