Commencing in February 2008, an alternative model for clinical placements was developed. Second- and third-year students were placed in a weekly clinical placement model and many provided valuable feedback. This article provides an overview of formal evaluations of the model. Recommendations from this study were based on perceptions from students and outline ways of significantly facilitating students in the learning environment along with the delivery of required theoretical knowledge.
Purpose -A critical problem for managers in South Staffordshire Council's one-stop-shop customer contact centre, known as South Staffordshire Solutions, was how to assess the achievement of "customer focus" in local services. The purpose of the paper is to view how managers adopted a model of self-assessment to address the problem. Design/methodology/approach -The paper shows how the EFQM Excellence Model enabled managers to effectively self-assess critical performance issues relating to customer focus. It also shows how the assessors used the fundamental concepts of the European Foundation for Quality Management (EFQM) Excellence Model to identify a range of service interrelationships affecting customers. Findings -The paper finds that the assessors need to take account of the interrelationships between customer focus, results and learning to assess delivery of value to external customers. The EFQM Excellence Model provided South Staffordshire Council with an effective way of self-assessing customer-related issues. Practical implications -The paper shows that self-assessment enabled managers in the customer contact centre to assess customer focus within the broader context of the Council's Balanced Scorecard commitment to enhancing performance under the Comprehensive Performance Assessment (CPA). Originality/value -In this paper the assessors used the EFQM model to develop a narrative about sustained customer value creation by combining the fundamental concepts of the model with thinking about the unique value proposition offered to customers by the service.
This research considers the bureaucratic politics of recent riot crisis management and urban policy in Britain and the United States.1 The bureaucratic politics model is evaluated and a tentative framework for its development as a way of analysing governmental responses to urban riots is proposed.2 The links between crisis management in riots and wider urban policy are identified as being important in developing an understanding of the nature of post‐riot policy responses within the context of the broader political environment.
Discovering a theory of change for health promotion in small- and medium-sized enterprises highlights important lessons about how successful workplace health interventions work and the conditions conducive to positive outcomes for ‘hard to reach groups’. In the evaluation of targeted health promotion initiatives carried out by the Workwell project in Sandwell, a theory of change has emerged that indicates the need for a sensitive understanding of the contexts of interventions and the importance of developing mechanisms appropriate to local conditions and stakeholder expectations.
The paper concerns the emergence of complex networks and public/private partnerships in EU regional economic development initiatives in the English West Midlands. The implications of the partnership model for the governance of theWest Midlands are examined with reference to the role of the Government Office for theWest Midlands and the involvement of Birmingham City Council in multi-agency policy initiatives. Despite their importance. the networking arrangements that exist do not signify the establishment of a democratically accountable regional government. What they do indicate is the partial re-engineering and rationalisation of the administrative process and the quest by central government to control policies concerning regional economic competitiveness Cet article considere J'emergence de reseaux complexes et d'associations publiques et privees dans les initiatives de /'Union Europeenne pour Ie deve/oppement economique regional dans les comtes ouest du centre de J'Ang/eterre./I examine quelles sont les implications administratives de ce type d'association par rapport au role du departement gouvernemental des regions centrales et Ie role de la municipalite de Birmingham dans les initiatives politiques. Malgre leur importance, les reseaux existants ne signiftent pas /'etablissement d'un gouvernement regional democratiquement responsable. /Is indiquent plutat une partielle rationalisation du processus administratif et /'envie du gouvernement central de contraler la politique concernant la concurrence economique regionale.
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