Background Pulmonary rehabilitation (PR) is a well‐established therapeutic management programme for patients with chronic lung disease. Despite good clinical evidence, patient engagement can be poor. Aim The aim of the study was to determine the number of patients who are referred to PR at a District General Hospital, explore barriers and facilitators to attending and completing and identify strategies for improvement. Methods All patients invited to attend PR in the calendar year 2016 were included in an analysis (N = 281). A structured questionnaire composed of barriers and facilitators was administered to patients that did not attend (non‐attenders, N = 20) and those that attended but did not complete the programme (non‐completers/“drop‐outs,” N = 13). Improvement strategies were identified and implemented followed by analysis of patients invited to attend in 2017 and 2018. Results Age, sex and smoking status are factors that affect both attendance and completion rates of patients attending PR. In our analysis, we were able to demonstrate that lack of awareness and low perceived benefits were important barriers for non‐attendance. In addition, overall uptake rate was improved but at the expense of completion rate. Conclusion Our local non‐attendance rate in 2016 was 42%, with strategies aimed at improving patient and physician information, this was reduced to 11% (2018), below the national United Kingdom average. Unexpectedly, there was a worsening of completion rates and this raises questions about both appropriateness of referrals and whether completion rate rather than non‐attendance rate should be used as a performance indicator and standard.

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