The implementation of IC in clinical practice can improve social recovery and increase consumer satisfaction for patients with schizophrenic disorders. We identified specific procedures that might be added to improve the effectiveness of any program for severely mental ill people.
The UKU-Consumer Satisfaction Rating Scale (UKU-ConSat) for the evaluation of consumer satisfaction in mental health services was constructed for assessments by independent professional interviewers. In the present study, a patient self-reported version of the scale is validated against the original version. The Spearman's rank correlation between single items, subscores and the total of the original scale and the self-assessment version was found to be good. Another main finding was an acceptable unidimensionality of the self-rating version of the UKU-Consumer Satisfaction rating scale, evaluated by a Mokken analysis. Furthermore, the internal consistency by Cronbach's alpha was found to be satisfactory. The results show that the patient self-rating version is psychometrically sound and therefore suitable for use in ordinary clinical practice. Being a part of a concept for continuous quality control and development in mental health services, the self-rating version of the UKU-ConSat promotes an open collaborative dialogue between professionals and users. A further advantage is that it saves professional time.
Our purpose in this study was to make group comparisons of the Swedish psychiatric patient cohort called Quality Star. The present study included 1,376 patients, 753 men and 623 women, recruited from 9 outpatient clinics over the space of 6 years. All participants had serious mental
illnesses, of which patients with a schizophrenia spectrum disorder were the majority. The 4 aspects studied were consumer satisfaction, life quality, social function, and symptoms. The study had 2 main outcomes: (a) women were more satisfied with the health care and had better functioning
than men, (b) patients treated according to the Integrated Care Program had better functioning and less severe symptoms than other patients. The differences between diagnosis groups were as expected.
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