In order to solve the problems in information technology (IT) services of distance education, this paper makes deep research on the IT services of School of Network Education and Information Technology Infrastructure Library (ITIL) standards, and proposes an IT service management (ITSM) model for distance education. Taking School of Network Education as an example, this study focuses on the three core processes, that is, requirements analysis and requirements change management organization structure design of distance education and application and infrastructure monitoring and management. The model provides a solution to IT services of distance education. ITIL Standards IT service management (ITSM) is a set of enterprise IT systems planning, development, implementation and operation of effective management is a methodology. ITSM originated in ITIL, ITIL is a set of IT service management standard library developed by the UK National Computer Board (CCTA) in 1980. Summed up in the UK in IT management, a specification for corporate IT departments to provide a set of planning, research and development, the implementation of the standard method of operation and maintenance. [3] At present, ITSM based on ITIL standards as a globally recognized IT management best practices, and has been widely used in all kinds of national organizations and corporate IT management. Many of the world's leading organizations use ITIL to improve IT management efficiency and enhance communication between the IT and business, a large number of successful practice has shown that the implementation of ITIL IT departments can improve the operational efficiency of 25% to 30%. ITIL in Europe and the United States and other countries to get a wide range of applications, including Procter & Gamble, BT, AT & T, IBM, HP, CA, Fujitsu, KPMG, EDS, Ericsson, Woodside Energy, Microsoft, HSBC and the Australian Department of Defense, etc., through the implementation of ITIL greatly improve the IT management efficiency. The focus of the initial ITIL is that the system management, released in 2000 ITIL version 2 (ITIL V2) will focus on process management, IT service management provides the necessary process management instance. After more than two years of updates and revisions, ITIL V3 global release on May 31, 2007, and put into use, which is the largest revision ITIL since its inception, not only integrates the essence of ITIL V1 and ITIL V2, into the field of ITSM best practices-the introduction of this new service lifecycle concept, and based on the service life cycle theory regrouping ITSM best practices, including Service Strategy, Service Design, conversion services, service operators and then continuing the Service Improvement five core part, makes ITSM from the linear, static implementation of the development of multi-dimensional, feedback-oriented dynamic practice, thus promoting the combination of IT services and business development .