Performance measurement of various organizations has been addressed by different researchers using various approaches with varied levels and dimensions of consideration. This paper presents a unique approach of combining Data Envelopment Analysis and Analytic Hierarchy Process for evaluating the performance of an organization. The said model overcomes the limitation of DEA model as well as AHP without affecting their unique properties. This technique eliminates the ranking inefficiency of DEA and able to rank all Decision Making Units (DMUs) under consideration. Finally the paper presents an application of the proposed model for measuring the organizational performance with a suitable example of an Indian integrated steel plant.
Coal is the primary source of energy in India. Despite being the second-largest coal-producingcountry, there exists a significant difference in demand and production in India. In this study, the relativeefficiency of twenty-eight selected opencast mines from a large public sector undertaking coal companyin India for 2018–2019 was assessed and ranked by using data envelopment analysis (DEA). This studyused input-oriented DEA with efficiency decomposition to pure technical efficiency, technical efficiency,and scale efficiency. The result showed that 25% and 36% of mines were efficient in technical efficiencyand pure technical efficiency, respectively, whereas the eight mines scale efficiency was inefficient witha decreasing return to scale. Further, in this study, theMalmquist Productivity Index (MPI)was employedto measure the efficiency of the selected mines for three consecutive years (2016–2017 to 2018–2019).The result shows that in only three mines the efficiency is continuously improving from 2016–2017 to2018–2019, whereas in more than 20% of mines the efficiency score is decreasing. Comparing theMPIefficiency and productivity assessment throughout the years, changes in innovation and technology areincreasing from 2017–2018 to 2018–2019. Finally, the study concluded with a comprehensive evaluationof each variable with mines performance. The author formulated the strategies, which in turn help coalprofessionals to improve the efficiency of the mine.
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