African countries continue to be prone to drought, caused mainly by unfavorable weather patterns and climatic variations which have an adverse impact on rural households and agricultural production. This literature review article accounted for the aforesaid drawbacks and attempted to assess the effect of drought on food insecurity in African countries. This article further sought to dissect the resilience and climate change adaptation strategies applied by African countries to mitigate the adverse effects of drought on food insecurity in rural livelihoods. The hermeneutic framework was adopted in this study, where the secondary data sources were searched from credible bibliographic and multidisciplinary databases and organizational websites. Thereafter, it was classified, mapped, and critically assessed using the qualitative data analysis software NVivo to generate patterns and themes. The NVivo program is a qualitative data analysis software package produced by QSR International and which helps qualitative researchers to organize, analyze, and find insights in qualitative data; for example, in journal articles where multilayered analysis on small or large volumes of data are required. This article has the potential to contribute in theory, concept, policy, and practice regarding best practices, resilience, and climate change adaptation strategies that can be harnessed by rural people. Furthermore, this article has the potential to shed light on the role played by traditional leadership and policy improvements in ensuring there is sufficient food during periods of drought.

This study addresses issues such as how service delivery protests have been conceptualised scientifically by researchers from the perspective of practice, policy and industry; how the conceptualisation has evolved over time; interconnections, if any, between service delivery protests and other elements; dominant dimensions or themes in the scientific literature on service delivery protests; and the impact of lack of public participation on service delivery. Method:The study adopts a hermeneutic framework, with the literature obtained classified, mapped, critically assessed, themes and arguments developed.Results: There is a paucity of studies conducted and published between 1994 and 2000 on service delivery protests. Secondly, most studies are narrative analyses of protest events not grounded in any research philosophy, tradition, theory or framework. Lastly, most of the studies are qualitative, with no evidence of reliability and validity being tested and, consequently, acceptability of their findings. Conclusion:This study is expected to play an important role in shaping government policies and practices and assisting in planning to mitigate service delivery protests and also contribute to the scientific knowledge regarding how scholars perceive service delivery protests. It depicts gaps in the service delivery protests at a municipal level to draw future scholars to conduct empirical studies with an aim to contribute to theory, concept and policy and advise decisionmakers at municipal levels.

PurposeThe rising threat of tropical cyclones in Zimbabwe is of great importance in establishing the general sources of humanitarian supply chain risks and assessing their negative impact on relief operations. There is a scarcity of studies that collate such evidence toward enhanced humanitarian supply chains in Southern Africa. With this in mind, this study explored scattered evidence on supply chain risks in the delivery of humanitarian aid to victims of Cyclone Idai in Zimbabwe.Design/methodology/approachThis reflective study evaluates supply chain risks associated with Cyclone Idai humanitarian relief operations through qualitative in-depth interviews with relevant actors in the field. The data were triangulated with secondary information from associated publications, blogs and newspapers to reflect the truth about the phenomena under investigation.FindingsThe results show that Cyclone Idai disaster response operations were adversely affected by social, economic and political/governmental risk factors. In the same breath, poor or inadequate infrastructure and environmental factors were also contributing factors toward the futility of humanitarian relief operations.Practical implicationsThis study is significant as it endeavors to contribute toward humanitarian supply chain management, specifically in assisting humanitarian organizations with suggested strategies that would work toward making humanitarian relief supply chains more resilient. However, more research needs to be done toward optimized implementation strategies for the suggested framework.Originality/valueIt is to the best knowledge of these researchers that this is a unique study carried out to examine humanitarian supply chain risk factors in Cyclone Idai relief operations in Zimbabwe.

Municipalities have been operating without the unit or departmental strategic plans aligned to the Integrated Development Plans (IDPs). This has led to the fragmentation of their organograms or structures. The resultant to silo-ed organisational structures are characterised by inefficiency and ineptitude caused by cadre deployment, which has directly paralysed service delivery. The primary purpose of this study was to reveal the root causes of poor customer service and delivery in municipalities by interrogating the eThekwini Municipality's Regional Centres Unit operational activities. A qualitative case study research method was employed in this study. Data was collected through indepth interviews with a population size of 56 employees, as well as through focus groups constituted of 24 employees. A notable finding of this study was the unavailability of the approved unit's strategic plan which has resulted to the unaligned silo-ed structure, and unclear roles and responsibilities; and ineptitude of employees. The unaligned and silo-ed structures to the approved strategic plan within eThekwini Municipality's Regional Centres Unit have the potential value add to the literature in public administration on the ways to detect the hidden municipal administrative bottlenecks in improving the efficiency, effectiveness and acceleration of the municipal services to its customers.

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