Knowledge management (KM) is popular within the engineering industry. With increasing investment in KM projects, companies are looking for ways to justify their effort. This research develops a framework to assess the contribution of KM solutions within a business against its corporate objectives. The framework uses a set of key performance indicators (KPIs) as lead indicators. The lead indicators are developed in line with the lag indicators at the strategic level. A number of templates is developed to implement the framework within a company. A real life case study is presented where the templates are used to identify KPIs for a manufacturing solution. The paper also gives guidelines on using the templates effectively.
The determination of value of information or information systems is a basic issue for information management. In order to solve it several questions must be answered like: what is the object of valuation; how is value defined and measured; and what constitutes a coherent and usable method for valuation. In this paper an approach is outlined that combines the information commodity approach, activity-based costing, and graph modelling. The first is used to define the object of analysis (an information commodity) and the nature of value (the demand value at the marketplace). The third allows the modelling of business processes in terms of activities and cost relations between activities. The second enables the assignment of costs to activities modelled in the graph. Together they constitute a coherent and usable method for determining the value of IS. This is illustrated by means of a case study.
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