Purpose The purpose of this paper is to review contributions made to the strategic question about human capital development issues in the hotel industry in Nigeria and how they can be addressed. Design/methodology/approach Based on the strategic question, a critical analysis of each contribution was carried out to identify the key themes, and then the issues, impacts and proposed solutions related to each theme. Findings The findings show eight key themes related to the human capital development question in the hotel industry in Nigeria. Research limitations/implications The findings create a framework to kick-start a conversation by all stakeholders in the hotel industry in Nigeria. The lack of reliable data in many areas is a limitation in reaching empirically based quantitative conclusions. It would be useful to include a wider range of stakeholders in the conversation. Originality/value All ten articles have contributed different perspectives to the conversation; all confirm that an engagement of all industry stakeholders is critical if a sustainable resolution is to be achieved.
Purpose The purpose of this paper is to provide an overview of the dynamics that define, govern and shape the tourism and hospitality sector in Nigeria, in particular, the hotel industry with respect to its size, structure and salient issues that impact on it. Design/methodology/approach To explain the dynamics within the hotel sector, primary survey data from STR Global were used. In addition, content analysis of secondary data from government, education and industry sources were used to identify the issues within the industry. Findings The findings show positive indicators for employment and further expansion within the hotel sector in Nigeria. However, the lack of supporting institutions, legal frameworks and industry representation makes the management of human resources an area of concern. Research limitations/implications The findings of this research are limited due to the sample size and to the lack of publicly available data from government, education and industry. However, the implications suggest the need for a research agenda for the tourism and hospitality industry in Nigeria. This will create the framework to understand and improve best practices particularly with institutional frameworks, employment and human capital development. Originality/value The gap in the literature concerning any systematic review of the hotel industry in Nigeria makes this research timely, as it synthesises widely different sources into a coherent whole. This will help to form a reference point for future research in the field.
Purpose – The aim of this paper is to explore sustainable tourism initiatives, particularly by identifying the extent to which hospitality education has empowered Nigerian female graduates in their professional and economic circumstances. Design/methodology/approach – The scope is limited to graduates from an all-female institution offering tertiary-level programmes in hospitality, using the survey method. Findings – The paper shows significant relationships between level of educational attainment, type of employment engaged in, and the range of income of hospitality graduates. Research limitations/implications – A limitation to this study is the relatively small size of the sample (300) and subsequent number of respondents (80). Practical implications – The implications follow through from the potential strategies identified in the study that may be adopted by the tourism industry for achieving the Millennium Development Goals (MDGs) and the principles of the UN Global Compact particularly in the promotion of sustainable initiatives for women through hospitality education. Originality/value – Gender and empowerment in tourism has been researched extensively from a commercial standpoint. However, this paper address the gap in the literature as it relates to specialised hospitality education as a contributory factor in the empowerment of women.
Purpose The purpose of this paper is to offer an opportunity to reflect on government-led initiatives for addressing human capital development (HCD) in Cross River State (CRS), the widely acknowledged number one tourism destination in Nigeria. Design/methodology/approach A descriptive case study of the CRS government’s initiative to build and consolidate the human capital base for an emerging tourism destination is presented. Findings The findings show that HCD initiatives emerged as a result of a public–private collaboration between CRS and the Citizens Development Corps (CDC). Originality/value Using a real-life example, this paper demonstrates how the government in an emerging nation can initiate positive policies to advance HCD in tourism.
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