Teknologi Informasi dan Komunikasi (TIK) telah merambah seluruh aspek kehidupan, termasuk pekerjaan kantor. Pencatatan data yang selama ini dilakukan secara manual menggunakan kertas dan alat tulis dapat dengan mudah dialihkan menggunakan perangkat lunak yang tersedia secara gratis dan dapat dijalankan pada personal komputer maupun perangkat handphone. Proses alih media secara manual menjadi digital akan meningkatkan efektivitas dan efisiensi kerja, sehingga menambah keuntungan perusahaan. CV Pesona Mandiri memerlukan perangkat digital dalam melakukan pencatatan data inventory ikan, karena pencatatan secara manual harus dilakukan dalam dua tahap, yaitu mencatat dalam formulir, kemudian diinput ulang dalam komputer. Proses pencatatan data dilakukan di pelabuhan dan di ruang berpendingin tempat menyimpan ikan membuat formulir yang digunakan mudah rusak terkena air. Permasalahan lain adalah semakin lama formulir hasil pencatatan data ikan semakin banyak jumlahnya, karena dokumen tersebut disimpan untuk proses validasi data yang sudah dicatat dalam komputer. Membangun sistem inventori data ikan dilakukan dalam dua tahap yaitu desain sistem yang akan dibuat dan selanjutnya diimplementasikan agar menghasilkan program aplikasi untuk mencatat data ikan. Tahap membuat desain sistem menggunakan konsep Actifity Diagram Unified Modelling Language dan tahap implementasi sistem menggunakan konsep Software Development Life Cycle (SDLC). Perangkat lunak untuk mengimplementasikan sistem agar dihasilkan program aplikasi menggunakan Aplikasi Google Sheets untuk merekam data yang diinput dalam bentuk baris dan kolom serta Aplikasi Google Appsheets sebagai fasilitas membuat formulir untuk memasukan data. Metode yang digunakan untuk melakukan validasi terhadap sistem yang dibuat dengan melakukan pencatatan data secara langsung dan dibandingkan dengan kesesuaian data hasil proses pencatatan yang telah dilakukan.
SP4N-LAPOR is a facility provided to provide information and seek information from the public on the performance of the government. This facility is made based on the mandate of the Law of the Republic of Indonesia. The Ponorogo Regional Government since 2017 has provided this facility. Narrative research is used to determine the quality of service utilization of LAPOR and the follow-up of the data that has been collected by this facility. The research method used are surveys, observation, and interviews. The survey was conducted on people who use SP4N-LAPOR facilities and come to the offices of Regional Apparatus Organizations. The number of survey data obtained is 162 units. The results of statistically processing the data according to the guidelines of the PANRB Ministerial Regulation of the Republic of Indonesia number 14 of 2017 obtained an average value of 81.56. This value indicates that the service quality is included in the good category. Observation and interview methods were conducted on employees who are responsible for processing complaint data made by the public through SP4N-LAPOR. The performance of the employee affects the time for problem-solving, while the community demands that problems that occur immediately be followed up. Obstacles like this will make a poor assessment of the performance of services that have been provided by the government. This fact is in accordance with the value of the questionnaire for handling complaints, suggestions, and inputs, which is 2.895 which is included in the poor category.
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