This article describes an emotional adaption approach to proactively trigger increased helpfulness towards a robot in task-related human-robot interaction (HRI). Based on social-psychological predictions of human behavior, the approach aims at inducing empathy, paired with a feeling of similarity in human users towards the robot. This is achieved by two differently expressed emotional control variables: by an explicit statement of similarity before task-related interaction, and implicitly expressed by adapting the emotional state of the robot to the mood of the human user, such that the current values of the human mood in the dimensions of pleasure, arousal, and dominance (PAD) are matched. The thereby shifted emotional state of the robot serves as a basis for the generation of task-driven emotional facial-and verbal expressions, employed to induce and sustain high empathy towards the robot throughout the interaction. The approach is evaluated in a user study utilizing an expressive robot head. The effectiveness of the approach is confirmed by significant experimental results. An analysis of the individual components of the approach reveals significant effects of explicit emotional adaption on helpfulness, as well as on the HRI-key concepts anthropomorphism and animacy.

The evaluation of how (human) individuals perceive robots is a central issue to better understand Human-Robot Interaction (HRI). On this topic, promising proposals have emerged. However, present tools are not able to assess a sufficient part of the composite psychological dimensions involved in the evaluation of human-robot interaction. Indeed, the percentage of variance explained is often under the recommended threshold for a construct to be valid. In this article, we consolidate the lessons learned from three different studies and propose a further developed questionnaire based on a multicomponent approach of anthropomorphism by adding traits from psychosocial theory about the perception of others and the attribution and deprivation of human characteristics: the de-humanization theory. Among these characteristics, the attribution of agency is of main interest in the field of social robotics as it has been argued that robots could be considered as intentional agents. Factor analyses reveal a four sub-dimensions scale including Sociability, Agency, Animacy, and the Disturbance. We discuss the implication(s) of these dimensions on future perception of and attitudes towards robots.

In this article, we present the user-centered development of the service robot IURO. IURO’s goal is to find the way to a designated place in town without any previous map knowledge, just by retrieving information from asking pedestrians for directions. We present the 3-years development process,which involved a series of studies on its appearance, communication model, feedback modalities, and social navigation mechanisms. Our main contribution lies within the final field trial.With the autonomous IURO platform, we performed a series of six way-finding runs (over 24 hours of run-time in total) in the city center of Munich, Germany. The robot interacted with approximately 100 pedestrians of which 36 interactions included a full route dialogue. A variety of empirical methods was used to explore reactions of primary users (pedestrians who actually interacted with the robot) and secondary users (bystanders who observed others interacting). The gathered data provides insights into usability, user experience, and acceptance of IURO and allowed us deriving recommendations for the development of other socially interactive robots.

The impact of different trajectory embodiments in terms of velocity profiles on users’ mental stress in close human-robot interaction is investigated. A cooperative assembly scenario is chosen using a standard industrial robot. Conditions are implemented in a repeated measures within-subjects design comparing linear with trapezoidal trajectories. Heart rate variability and galvanic skin conductance are chosen as objective stress markers and evaluated using the average standard deviation of the beat-to-beat intervals (SDNN) and the average skin resistance. Additionally, evaluations of user experience and acceptance are conducted based on evaluated subjective measures. The results of the user study reveal a significant increase of average heart rate variability and average skin resistance in the trapezoidal condition indicating a reduced mental stress level independent of demographical and dispositional factors.