Land Public Transport Commission (SPAD) in Malaysia has made it mandatory that GPS tracking systems installed in every express buses since 2008 so that the speed can be monitored and recorded based on real-time. Nonetheless, the effectiveness of the system is under question when Malaysia was startled by a series of bus accidents each killed close to 10 lives while several others were seriously injured. This study is undertaken to identify the critical flaw in the implementation of the GPS monitoring system and propose a way to improve the existing monitoring system. Result from the interview session on top management of three express bus companies has found that the real-time record-keeping, which is a corrective measure, have been carried out instead of real-time monitoring, a preventive measure. Therefore, the existing model of speed management needs to be remodeled to alert the bus driver and the passengers who really concern about their own safety. A device and its main features which exploit the real-time monitoring ability of GPS are proposed for effective and systematic implementation of this new model.
Greening the service sector study has currently increased as service sector become a part of climate change and environmental damage contributor and food service sectors are not exempted. This topic has been debated among scholars and practitioners for over the past 10 years due to increasing of environmental concern. The research in food service operator to date tend to involve the general green practices rather than specific stage process such as the service delivery process, since this process has pertinent connection in service operation. Thus, the purpose of this study is to identify the specific green practices in service process delivery of food service operator and then to review greening service process delivery factors that enhance the greening effort of food service operator through service delivery process. Finally, a conceptual model of the study is proposed.
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