Purpose The purpose of this study was to examine the relationships between perceived price justice, satisfaction, revisit intention and loyalty among restaurant customers, specially the mediating effect of revisit intention in the relationship between perceived price justice, satisfaction and loyalty. Design/methodology/approach Data were collected from a questionnaire distributed to customer of restaurants in Turkey. A total of 304 restaurant customers participated. Findings Results from structural equation modeling show that price justice and satisfaction positively influence their revisit intention of restaurant customers, also revisit intention positively influences loyalty of restaurant customers. Also, the empirical results indicate that while revisit intention fully mediates the effect of price justice and loyalty, it partially mediates the effect of satisfaction and loyalty. Originality/value When the studies in the literature are examined, it is seen that there are various studies that deal with perceived price justice, customer satisfaction, revisit intention and loyalty variables from a different viewpoint. However, no study has been found on restaurants that investigate the relationship between these four variables and the mediating role of revisit intention. Furthermore, the authors’ study contributes to the hospitality and service management literature in two ways. First, the authors follow recent calls for studies on antecedents of revisit intention, with the aim of providing empirical support to uncover factor that shape customers’ revisit intentions. Second, the authors investigate the attitudinal mechanism that explains how customers’ perception of price justice and satisfaction in their loyalty by exploring the mediation effect of revisit intention. On the other hand, it is foreseen that the study will shed light on restaurant managers and provide healthy data for strategic planning. Additionally, that the results obtained are the practical purpose of the study is to contribute to the determination of product development and promotional strategies for restaurant managements.

Purpose The purpose of this study is to determine the optimum stimulation levels (OSLs) of cultural tourists within the context of their novelty seeking tendencies and to determine whether their OSLs have a moderating effect on the relationship between their satisfaction and revisit intentions. Design/methodology/approach To collect data, an online survey was conducted for Turkish cultural tourists (n = 563) in May 2018, and the data were analysed with PROCESS by Hayes. Findings The study’s findings demonstrated that Turkish cultural tourists were high-level novelty seekers and that novelty seeking has a moderating effect on the relationship between their satisfaction and short-term revisit intentions. Originality/value This study contributes to the literature by revealing the moderator effect of novelty seeking tendency on the relationship between satisfaction and revisit intention within the scope of cultural tourism, which has not been examined before.

The aim of this study was to find out the effect of destructive leadership on employees’ self-efficacy and counterproductive work behaviors. The data was collected from a convenience sample of 486 service sector employees in Mersin, Turkey. Descriptive statistics, explanatory factor analysis, and regression analysis were conducted to analyze the data. The results showed that lack of competence in leadership, excessive authoritarianism, and favoritism dimensions increased the organization-oriented counterproductive work behaviors while resistance to technology and change dimension decreased these behaviors. In contrast, insensitivity to subordinates had no effect on counterproductive work behaviors. Furthermore, destructive leadership had no effect on employees’ self-efficacy, but self-efficacy affected counterproductive work behaviors. This study provides theoretical and practical implications for understanding the effect of destructive leadership behaviors on the employees’ self-efficacy and counterproductive work behaviors in the context of the service sector.

ÖzBireylerin öğrenme stil tercihleri farklılık gösterir. Bazı bireyler birden fazla öğrenme stilini kullanmayı da tercih edebilirler. Öğrenme sürecinde en etkin öğrenme stilinin/ stillerinin tercihi sürecin kısalmasını ve etkin bir öğrenme yolunun oluşmasına yardımcı olabilmektedir. Çalışmanın amacı lisans düzeyinde turizm rehberliği eğitimi alan öğrencilerin öğrenme stillerinin genel akademik başarı puanlarına etkisinin belirlenmesidir. Veriler, literatüre dayalı geliştirilen bir anketin Türkiye'de lisans düzeyinde turizm rehberliği eğitimi alan 1105 öğrenciye uygulanmasıyla derlenmiştir. Anketler, öğrencilere 2016-2017 eğitim-öğretim yılı bahar yarıyılında, turizm rehberliği bölümlerinde görevli öğretim elemanlarının yardımıyla, sınıf bazında kota örneklemesine göre, 10.02-20.03.2017 tarihleri arasında yüz yüze uygulanmıştır. Verilerin analizinde, tanımlayıcı istatistiklerin yanı sıra t-testi, ANOVA ve çoklu regresyon analizinden yararlanılmıştır. Lisans düzeyinde turizm rehberliği öğrencilerin genel başarı puanlarında öğrenme stillerinin etkili olduğu belirlenmiştir. Öğrencilerin görsel öğrenme stillerini tercih ettiği belirlenmiştir. Çalışma, lisans düzeyinde rehberlik eğitimi alan öğrencilerin, genel başarı puanlarının arttırılmasına yönelik çeşitli öneriler ile son bulmaktadır.Anahtar Kelimeler: Turizm rehberliği, öğrenme stilleri, lisans öğrencileri, genel akademik başarı puanı AbstractThis study aims to determine the effect of learning styles of the undergraduate students of tourism guidance on their cumulative grade point average. The data were collected via a questionnaire developed based on the literature to 1105 students who received tourism guidance education at undergraduate level in Turkey. The questionnaires were implemented to the students face to face with the help of the lecturers in the tourism guidance departments in the spring semester of 2016-2017 academic year, according to quota sampling based on the class. The data were subjected to t-test, ANOVA, and multiple regression analysis besides descriptive statistics. It was determined that learning styles were effective on the cumulative grade point average of tourism guidance students at undergraduate level. It is determined that students prefer visual learning styles. The study concludes with various suggestions for increasing the cumulative grade point averages of the students who receive guidance education at undergraduate level.