BackgroundClients' needs and their satisfaction are priority issues in studying quality in reproductive health services. However, only 24–37% of Ethiopian women were informed about the available family planning methods and their utilization. High national total fertility rate (4.8) and low contraceptive prevalence rate (29%) might be attributed to these and other reasons. This study assessed the level of client-centeredness of family planning services and their determinants in public health facilities of Bahir Dar Town, Northwest Ethiopia.MethodsExit interviews of 326 consecutively enrolled clients were conducted using structured questionnaire. Thirty consultation sessions were observed using a checklist to record client-provider interaction. The outcome variable was client centeredness as measured by perceived informed choice with perceived client-provider interaction as the intermediate variable.ResultsThe average levels of perceived informed choice and client provider interaction were 70.0% and 67.6%, respectively. Perceived clinical competence of providers, perceived integration and coordination of care, perceived accessibility of services, perceived participation of families and friends in care delivery, perceived physical comfort of the facilities and type of the health facility were the independent predictors of perceived client provider interaction. Perceived degree of client provider interaction, perceived clinical competence of providers, type of health facility and perceived accessibility of services were independent predictors of perceived informed choice (p≤0.01).ConclusionClient-centeredness of family planning services, as measured by clien-provider interaction and informed choice was not sufficiently assured in the study facilities.
Ethiopia, this proven strategy is being implemented in selected districts of the regions but there are no sufficient evidences to decision-makers for improvement interventions. Cross-sectional study was conducted by including all functional health posts and HEWs from four randomly selected districts. Pre-tested structured questionnaires and observation checklist were used to collect data. Data was entered into Epi data version.3.1 and transported to SPSS v.21.0 for analysis. Bivariate and multiple binary logistic regression analysis were used to identify the determinants. 60 (60.6%) of the Health post were in good implementation category. 24 (15.3%) had only one HEW each, 26.8% had recommended three HEWs and 16 (16.2%) had no. HEWs mentored quarterly had three times better implementation (AOR) 3.14, 95% CI [1.65-6.52]). The services were less likely implemented in kebelles lacking any CHAs (AOR 0.47, 95% CI [0.19-0.83]). Health posts which were serving community for greater than eight hours per day had five times better implementation (AOR 5.33, 95% CI [2.58-9.33]). The study revealed that there is still a long way to go for better implementation of the program. Improving the program implementation needs a coordinated effort of all stakeholders at different levels. Nationally, preparing a system-wide approach towards resolving multifaceted challenges facing the programs will help attain the sectorial mission of reducing child mortality.
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