The problem of dispatching emergency responders to service traffic accidents, fire, distress calls and crimes plagues urban areas across the globe. While such problems have been extensively looked at, most approaches are offline. Such methodologies fail to capture the dynamically changing environments under which critical emergency response occurs, and therefore, fail to be implemented in practice. Any holistic approach towards creating a pipeline for effective emergency response must also look at other challenges that it subsumes -predicting when and where incidents happen and understanding the changing environmental dynamics. We describe a system that collectively deals with all these problems in an online manner, meaning that the models get updated with streaming data sources. We highlight why such an approach is crucial to the effectiveness of emergency response, and present an algorithmic framework that can compute promising actions for a given decision-theoretic model for responder dispatch. We argue that carefully crafted heuristic measures can balance the trade-off between computational time and the quality of solutions achieved and highlight why such an approach is more scalable and tractable than traditional approaches. We also present an online mechanism for incident prediction, as well as an approach based on recurrent neural networks for learning and predicting environmental features that affect responder dispatch. We compare our methodology with prior state-of-the-art and existing dispatch strategies in the field, which show that our approach results in a reduction in response time with a drastic reduction in computational time.
A classical problem in city-scale cyber-physical systems (CPS) is resource allocation under uncertainty. Spatial-temporal allocation of resources is optimized to allocate electric scooters across urban areas, place charging stations for vehicles, and design efficient ondemand transit. Typically, such problems are modeled as Markov (or semi-Markov) decision processes. While online, offline, and decentralized methodologies have been used to tackle such problems, none of the approaches scale well for large-scale decision problems. We create a general approach to hierarchical planning that leverages structure in city-level CPS problems to tackle resource allocation under uncertainty. We use emergency response as a case study and show how a large resource allocation problem can be split into smaller problems. We then create a principled framework for solving the smaller problems and tackling the interaction between them. Finally, we use real-world data from a major metropolitan area in the United States to validate our approach. Our experiments show that the proposed approach outperforms state-of-the-art approaches used in the field of emergency response.
Principled decision making in emergency response management necessitates the use of statistical models that predict the spatial-temporal likelihood of incident occurrence. These statistical models are then used for proactive stationing which allocates first responders across the spatial area in order to reduce overall response time. Traditional methods that simply aggregate past incidents over space and time fail to make useful shortterm predictions when the spatial region is large and focused on fine-grained spatial entities like interstate highway networks. This is partially due to the sparsity of incidents with respect to the area in consideration. Further, accidents are affected by several covariates, and collecting, cleaning, and managing multiple streams of data from various sources is challenging for large spatial areas. In this paper, we highlight how this problem is being solved for the state of Tennessee, a state in the USA with a total area of over 100,000 sq. km. Our pipeline, based on a combination of synthetic resampling, non-spatial clustering, and learning from data can efficiently forecast the spatial and temporal dynamics of accident occurrence, even under sparse conditions. In the paper, we describe our pipeline that uses data related to roadway geometry, weather, historical accidents, and real-time traffic congestion to aid accident forecasting. To understand how our forecasting model can affect allocation and dispatch, we improve upon a classical resource allocation approach. Experimental results show that our approach can significantly reduce response times in the field in comparison with current approaches followed by first responders.
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