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Purpose Driven by motivation of quality enhancement and brand reputation promotion, automotive industries try to improve product quality and customer satisfaction by performing quality pilot programs continuously. The purpose of this paper is to develop a dynamic model to select the improvement quality pilot program from competitive candidates based on dynamic customers’ feedback. Design/methodology/approach An extended dynamic multi-criteria decision-making method is developed by embedding dynamic triangular fuzzy weighting average operators into fuzzy VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) method, and the novel evaluation indicator “ζ” is introduced to reflect prioritization performance. Findings The two evaluation indicators (Q and “ζ” ) assist quality managers to identify the best program with respect to multiple conflicting criteria and the best choice based on these two indexes shows high conformity. Besides, ranking sequences obtained by “ζ” can avoid the dilemma that there are several candidates with top priority calculated by comprehensive group utility value Q. Practical implications The dynamic MCDM method has been applied into the quality improvement procedure in Chinese domestic auto factories and contributes to highly efficient promotion. Originality/value Few dynamic models on pilot program selection for quality improvement based on dynamic customers’ feedback, this study deals with the dynamic promotion by an extended fuzzy VIKOR method and presents a case application.

Purpose The purpose of this paper is to provide a decision support framework for locations identification to address network design in the domain of disaster relief supply chains. The solution approach is then applied to a real-life case about Indonesia. Design/methodology/approach An approach integrating geographic information system technology and fuzzy analytical hierarchy process has been used. Findings For the Indonesian case, distribution centers should be located in Pekanbaru, Surabaya, Banjarmasin, Ambon, Timika, and Manado. Research limitations/implications The main limitation of this work is that facilities being sited are incapacitated. Inclusion of constraints over capacity would elevate the framework to a further level of sophistication, enabling virtual pool of inventory that can be used to adsorb fluctuation in the demand due to disasters. Practical implications The use case provided in this paper shows a practical example of applicability for the proposed framework. This study is able to support worldwide decision makers facing challenges related with disaster relief chains resilience. In order to achieve efficiency and effectiveness in relief operations, strategic logistics planning in preparedness is key. Hence, initiatives in disaster preparedness should be enhanced. Originality/value It adds value to the previous literature on humanitarian logistics by providing a real-life case study as use case for the proposed methodology. It can guide decision makers in designing resilient humanitarian response, worldwide. Moreover, a combination of recommendations from humanitarian logistics practitioners with established models in facility location sciences provides an interdisciplinary solution to this complex exercise.