Throughout history, times of crisis have always been preceded by periods of change. In fact, the current moment of health, economic, and social crisis that we are experiencing seems to be no exception. Tourism seems to be one of the most affected activities by the COVID-19 pandemic crisis—due not only the cancelled flights but also to the fear of being infected with the virus. In this sense, the present article intends to identify the Azores Archipelago residents’ tourism expectations during the COVID-19 crisis. Using the Azores Islands as a case study and merging it with the authors’ knowledge about this regional reality, it was possible to collect a substantial quantity of data. Thus, this study provides an in-depth perception of the main issues about how this pandemic crisis affects the tourism expectations of the Azores region residents, and consequently, how this situation will influence regional sustainable development. Through the study, it was possible to verify that the significant part of the Azores Archipelago residents (57.5%) will not be going to travel to spend vacations in 2020. Additionally, 84.2% will have holidays in the region; therefore, they stay in the Azores Archipelago. Besides, this study shows that majority of the respondents (61.6%) would not make a reservation for a 2020 vacation.
Bearing in mind the growth in regions with socio-economic bases dependent on tourism, studies that analyze spatial planning processes, regional public policies, and their relationship with tourism activities are essential to achieve the so-desired sustainable territorial development. Through case study research methods, territorial impact analysis, and questionnaires to explore the public perceptions, it was possible to design and implement a study regarding this specific regional governance theme on the Azores Autonomous Region (AAR). The research allowed us to learn that the most affected activities by public territorial policies in the AAR from the respondents’ perspective were accommodation (54.7%) and nature (51.9%). Conversely, the less affected were culture (15.1%) and rental/hire services (17.9). Furthermore, it was possible to identify two factors that rule public policies on the growth and development of the Azores: (i) impact in the natural landscape and (ii) suitable production factors.
Tourists’ intentions show many changing dynamics, both in terms of destination and accommodation selection. These changes in dynamics are seasonal and significantly affected by trends. Therefore, after an infectious disease outbreak, as is the case with COVID-19 caused by a new coronavirus called SARS-CoV-2, these dynamics change on an entirely different level and are so far unknown. Contextual research was conducted to define and analyze the impacts of SARS-CoV-2 on Azores residents’ tourism accommodations plans in 2020 by examining their intentions. The most frequent choice was to spend 2020 vacations at the vacation residences of family or friends (24.3%), followed by approximately 20% who chose three- to four-star hotels. A considerable increase in rural tourism accommodation selection intentions was noticed, obtaining the third position with 13.7%, followed by local accommodation (guest house) with 12.1% of the selection intentions. The study concludes that there are massive consequences of the SARS-CoV-2 crisis at the level of holiday choices and social isolation concerns for this ultra-peripheral territory.
Tourism planning is increasingly a fundamental process for qualifying and increasing the competitiveness of tourist destinations, especially when it is required to take into account the new needs of tourists and the global trend towards meeting the principles of sustainable tourism. This study aims to analyse the improvements that, in the opinion of visitors, should be implemented in Ponta Delgada, the largest hub of tourism activity in the Azores (Portugal), detecting differences between specific groups of visitors in order to contribute to the territorial organisation and the optimisation of tourism experiences. Four hundred answers to a survey distributed among tourists who visited this Azorean municipality were analysed, using several statistical methods, such as the chi-square test of independence and some Hierarchical Cluster Analysis algorithms. The main conclusions refer to the statistically significant associations between the mean of transport used to travel and views of some aspects to be improved, with signs of patterns in visits and critical attitude.
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