This article presents a bibliometric review analyzing 15 years of research published between 2000 and 2014 in the journal Tourism and Hospitality Research. Raw citations metrics were gathered using “Publish or Perish,” a data-miner software from Harzing, using Google Scholar as a base. The analysis focuses on six key metrics of the journal’s publications: (a) the nature of authorship, (b) the most influential articles, (c) the most influential authors, (d) the most prolific authors, (e) the themes covered, and (f) the manuscript characteristics of the articles published during the period. Notes for contributors, book reviews, conference reports/proceedings, practice papers, and editorials were excluded from the scope of this research, and 292 research articles appearing in the journal during this time were included in the investigation. Data were analyzed using SPSS and Excel. The article provides an overview of the evolution of the journal and presents some key trends in ongoing research within the industry. The study finds a clear trend toward coauthorship with a substantial increase in triple-authored articles. The majority of the articles have gone from being single authored in 2000–2004 to being dual authored in 2010–2014. Articles on marketing and consumer behavior, HR management, and environmental aspects have experienced a steady increase while strategic implications, hospitality and tourism operations, impact assessment and mitigation, and education have received a decreased attention. There has been a significant drop in theory development articles, in favor of quantitative research designs, in particular survey studies. Qualitative research designs rest relatively constant; however, case studies and interviews have lost ground to content analysis manuscripts. Contributions further include insights that can aid editors in determining future directions of the journal, guidance for potential authors in their quest to get published, and identification of new opportunities in research areas for the journal and researchers alike.

Purpose -Despite the growth in adoption of technology by governments, the assessment of quality in electronically delivered public services has been relatively lacking. Past researches on information systems have identified information and service quality, system use, playfulness, and system design quality as critical factors of successful service delivery in e-commerce. The purpose of this paper is to empirically test the applicability of system and information quality criteria in evaluating government e-services websites. The main research problem identified in this study was "what are the system and information quality characteristics of government service delivery websites?" Design/methodology/approach -Based on a survey of 97 Municipalities from all the 21 regions of Sweden, the authors examine the presence of system quality features, specifically functionality, navigation, and accessibility; and measures of information quality in government websites. A systematic random sampling was chosen as the suitable approach; 290 municipalities are organized in 21 counties and we have chosen every 3rd number of municipalities from the list. An online survey was conducted, with 408 valid responses taken. A confirmatory factor analysis was conducted for system and information quality. Findings -Results indicate that accessibility and the navigation facility are important in determining a citizen's perceived system quality. Information preciseness, timeliness, and sufficiency were found to be key measures of information quality in government e-services. Furthermore, an important finding from this research is that theories from information systems (IS), e-commerce, and marketing were found to be applicable in assessing government e-tax services within the broader area of government-to-citizen (G2C) service delivery systems. In addition, a quantitative study was conducted among citizens to determine system and information quality characteristics. Originality/value -The results presented in this paper can help the authorities to identify key quality criteria for e-tax services that are valued by citizens and consequently improve service levels. Taking the context into consideration, additional variables are incorporated from literature that spans several disciplines (IS, e-commerce, and marketing), and some re-specifications are made to identify system and information quality criteria in the context of an e-tax filing service, which was the main theoretical contribution of this study.

International audienceFor measuring e-government success a well-founded theory is important which can help governments to improve their services and identify how effectively public money is spent. We propose using citizen satisfaction as a measure of egovernment success, as well as explore its relationships with e-government service quality. Three hypotheses have been formulated to test the model. For empirical estimation, the data used in this study was collected form Sweden. An online survey was conducted using systematic sampling among the municipalities in Sweden, 425 valid responses were received. The measures of each variables selected in this article were mainly adapted from related previous studies. Efficiency, privacy, responsiveness and web assistance were selected as e-service quality dimensions. Actual usages were measured by three items- Frequency of usage, Diversity of usages and Dependency. Confirmatory factor analyses were conducted to confirm the factor structures. The analysis shows that 43% of the variance among the factors of e-service quality, and usage is explained by citizen satisfaction. We found e-service quality has a relation with citizen satisfaction considering four dimensions of service quality. Efficiency, responsiveness and web assistance were found to be of more importance compared to privacy in determining e-service quality. Use was found to be positively and significantly related to citizen satisfaction. The results should contribute towards understanding of the key issues that influence citizens' needs and level of satisfaction with the tax services and help improve the service delivery process. Further research is suggested to explore other quality dimensions such as system and information quality

Museums are often regarded as a cultural destination, however they stand distinct from other purveyors of culture in that they consciously attempt at a less pronounced social and cognitive dissonance among the audience it covets. In their strife for continuity as an overarching goal, museums by necessity have moved away from being torchbearers of heritage and interpretive centers thereof, to being experiential centers and thus facing challenges associated with a duality of roles. Conscious democratization and integration efforts to draw in the masses require commensurate marketing strategies, while at the same time museums strive to offer an experience that is in effect personal. It is our contention that museums offer a unique and valuable opportunity for theoretical and empirical work in tourism consumer behavior research. To such end, this research reviews the constructs identity seeking (selfidentity), identity projection (social identity) as determinants of motivation in cultural experiential tourism. Motivation is considered along the dimensions of reflective and recreational motivation. A theoretical framework of relationship between identity and motivation to explain pre and post visitation attitude formation and behavioral intention in cultural experiential tourism is proposed, along with methodological notes on pursuant empirical research to validate the framework.Keywords: self identity, social identity, motivation, behavioral intention, cultural tourism, experiential tourism https: //doi.org/10.26493/2335-4194.10.115-128 Introduction Museums have often been regarded as a cultural destination: by definition, a bearer of legacies and heritage. New museologists have regarded museums as social institutions with their share of social, political, and economic influences and biases, and have advocated larger integration with the multi-cultural society (Stam, 1993), arguing they should not be above the concerns of the non-elite (Prentice, 2001). Pearce (1998) states it is not museums' role to be either static or enduring, thus opening itself to the only constant of the outside: change.Ironically, charges of the museums (and to a greater extent, the arts) being above the concerns of the nonelite may not be their own making, but rather imposed upon them. As Šola (1992) observes, the arts is where the social and cognitive dissonance is most pronounced, and elevating it and showcasing it as to be above the 'common man' and proclaiming art to be for the sake of the arts blunts the edges of the dissoAcademica Turistica, Year 10, No. 2, December 2017 | 115 Atanu Nath and Parmita Saha A Theoretical Positioning of Self nances. Šola (1992) holds society, art historians, and sometimes artists themselves guilty of a collusion in what he views as a self-serving and less discordant, less disconcerting positioning of the arts. If we follow this argument, then the museums can serve their inherent purpose better if they align themselves with the so-called non-elite, or rather more preferably not be segmented along such li...

Purpose The purpose of this paper is to call for a scrutiny of the dualist approach to business-to-business (B2B) and business-to-customer (B2C) marketing in industries driven by consumer-generated content. It posits that individual consumer-centric factors are influential for B2B marketing as well in sectors such as the travel industry and investigates the determinants of tourists’ intention to use social media websites for travel planning. Design/methodology/approach Integrating constructs from IS and marketing literature, the paper proposes information quality and perceived enjoyment as antecedents of perceived usefulness, attitude and intention to use. The research model is tested using data from social media users with experience in travel planning. Findings Results show that perceived usefulness and information quality are stronger predictors of attitude and behavioral intention than perceived enjoyment. Enjoyment was not found to be strongly influential. Relevancy and reliability of information and its usefulness concerning travel-planning needs were found more influential. Research limitations/implications Data were collected from social media users, raising possible issues of representativeness. Practical implications The paper offers clarity regarding antecedents of downstream user behavior which can be of significant value. Demarcations in B2B and B2C perspectives blur in the context of social media, enabling more effective integration. Originality/value The paper brings in and validates the roles of information quality and enjoyment as influencers of behavior. Identifying the travel industry as a sector having greater likelihood of B2BC convergence, the paper extends IS adoption research to user-interactive sites in the travel-planning context, which can benefit the consumer as well as the supply side.