No abstract

In recent years, Digital Technologies (DTs) are becoming an inseparable part of human lives. Thus, many scholars have conducted research to develop new tools and applications. Processing information, usually in the form of binary code, is the main task in DTs, which is happening through many devices, including computers, smartphones, robots, and applications. Surprisingly, the role of DTs has been highlighted in people’s life due to the COVID-19 pandemic. There are several different challenges to implement and intervene in DTs during the COVID-19 outbreak; therefore, the present study extended a new fuzzy approach under Hesitant Fuzzy Set (HFS) approach using Stepwise Weight Assessment Ratio Analysis (SWARA) and Weighted Aggregated Sum Product Assessment (WASPAS) method to evaluate and rank the critical challenges of DTs intervention to control the COVID-19 outbreak. In this regard, a comprehensive survey using literature and in-depth interviews have been carried out to identify the challenges under the SWOT (Strengths, Weaknesses, Opportunities, Threats) framework. Moreover, the SWARA procedure is applied to analyze and assess the challenges to DTs intervention during the COVID-19 outbreak, and the WASPAS approach is utilized to rank the DTs under hesitant fuzzy sets. Further, to demonstrate the efficacy and practicability of the developed framework, an illustrative case study has been analyzed. The results of this study found that Health Information Systems (HIS) was ranked as the first factor among other factors followed by a lack of digital knowledge, digital stratification, economic interventions, lack of reliable data, and cost inefficiency In conclusion, to confirm the steadiness and strength of the proposed framework, the obtained outputs are compared with other methods.

No abstract

In today’s world, the demand for sustainable third-party reverse logistics providers (S3PRLPs) becomes an increasingly considerable issue for industries seeking improved customer service, cost reduction and sustainability perspectives. However, the assessment and selection of right S3PRLP is a complex uncertain decision-making problem due to involvement of numerous conflicting attributes, imprecise human mind and lack of information. Recently, Fermatean fuzzy set (FFS) has been recognized as one of the suitable tools to tackle the uncertain and inaccurate information. In this paper, we introduce a hybrid methodology based on CRITIC and EDAS methods with Fermatean fuzzy sets (FFSs) to solve the S3PRLP selection problem in which the attributes and decision makers’ weights are completely unknown. In this framework, CRITIC approach is applied to calculate the attribute weight and EDAS method is used to evaluate the priority order of S3PRLP options. To do this, a new improved generalized score function (IGSF) is developed with its elegant properties. Also, a formula is discussed to calculate the decision makers’ weights based on the developed IGSF. Next, developed framework is applied to assess a case study of S3PRLP selection problem with Fermatean fuzzy information, which elucidates the usefulness and practicality of the proposed method. Finally, comparative study is implemented to show the strength of introduced framework with extant approaches. The outcomes of the work confirm that the introduced approach is more feasible and well-consistent with the other extant approaches.

No abstract