Objective: In this study, we aimed to identify the difficulties encountered by the health teams and personnel working as volunteers or on assignment in the earthquake area, and to identify their experiences and recommendations regarding the disaster. Material and Methods: This study was conducted in October and November 2011 in Van,Turkey and the surrounding region with Individuals, mainly health personnel, who arrived in the city as volunteers or on assignment to assist the relief efforts. The study was conducted as these individuals carried out their duties. Face-to-face interviews were conducted with volunteers and personnel who agreed to complete the questionnaires as required. Results: A total of 168 persons were included in the study. The mean age of these individuals was calculated as 31+8 (age range 17 to 56). Of the participants, 74 (44%) arrived in the city or the surrounding area as part of their official assignment, and 94 (56%) arrived as volunteers. During the study, 77 (46%) of the individuals experienced a health problem on at least one occasion. A job definition could be identified for 74% of the participants. Conclusion: The job definitions and required materials should be pre-determined and work hours rotated according to a shift system. We believe that this would allow relief efforts to be conducted more effectively. (JAEM 2013; 12:66-70)
Amaç: Ülkemizde 112 ambulans servisleri, yoğun stres ve iş yükünün fazlaca etkin olduğu birimlerdendir. Bu nedenle çalışanlarının özverili olmasını gerektiren bir tempoya sahiptir. İşleyiş düzeninde, çalışanların moral motivasyon ve memnuniyetleri oldukça önemlidir. Çalışmamız Bolu ili Ambulans Servisi çalışanlarının memnuniyet düzeylerini belirlemek amacıyla planlanmıştır. Yöntem: Anketler, birim katılımcılarının 6-15 Ağustos 2010 tarihinde "Çalışan Memnuniyeti Anketi Uygulama Usul ve Esasları" temel alınarak anket formunu doldurması ile gerçekleştirilmiştir. Ankete katılan çalışanlara, çalışma saatleri ve kurumsal hizmetler; performans değerlendirmesi; iş sağlığı ve güvenliği; meslek, çalışma mekanı ve güvenlik; yönetim ve yönetim ile ilişkiler; kurumsal aidiyet ve diğer hususlar ile ilgili toplam 26 soru yöneltildi. Bulgular: Çalışmaya katılanların % 30'u kaynakların etkin kullanıldığını, %75.6'sı ödüllendirmenin olmadığını, %90.2'si son altı ay içinde hizmet içi eğitim düzenlendiğini belirtmekle birlikte %59.5'i hasta ve çalışan güvenliğine yönelik eğitim verilmediğini, %88.1' i hasta ve çalışan güvenliği raporlama sistemi hakkında eğitim almadıklarını ve yaralanmalara yönelik teknik bir alt yapı olmadığını belirtmişlerdir. Sonuç: Çalışmamızda 112 Ambulans Servisi çalışanlarının genel olarak işyerlerinden memnun oldukları anlaşılmaktadır. Ayrıca kendi görüşlerinin alınarak işyeri ergonomisi ile ilgili düzenlemeler, işyeri güvenliği ile ilgili önlemlerin alınmasını istemektedirler. Olumsuz koşulların devamı halinde kurumdan ayrılmayı bile düşündükleri görülmektedir.Background: 112 ambulance services in our country have a workload and too intense stress. Therefore it requires dedicated effort from staff. Employee morale, motivation and satisfaction are very important in operating scheme. We aimed to determine the satisfaction levels of ambulance service staff in Bolu province. Method: All participants fulfilled the "Application Procedures and Principles of Employee Satisfaction Survey" questionnaire between 6th and 15th August in 2010. They answered 26 questions about working hours and corporate services; performance evaluation; occupational health and safety, occupational, work space and security, governance and management relations; of institutional commitment and other matters. Results: 30% of the participants stated that resources are used effectively, 75.6% of them complaint of no rewarding. 90.2% stated that they have in service education programme in last six months but 59.5% pointed that they have not educated about employee and patient safety. 88.1% said that they have not received training about reporting system of patient and employee safety and about injury reporting system. They also stated there was no technical infrastructure about injuries. Conclusion:As a result of our survey, 112 ambulance service employees are generally satisfied of their workplaces. However they want some regulations in workplace ergonomics in order of their recommendations and also they seek measures related to workplace sa...
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