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Purpose The purpose of this research was to identify the drivers of customer loyalty in the context of green marketing. In particular, the extended theory of reasoned action model specified here added crucial constructs in consumer behavior, namely, consumers’ trust and beliefs about corporate social responsibility, to increase the predictability of the model. Additionally, the moderating role of level of education in predicting customer loyalty to hotels was also examined. Design/methodology/approach A mixed methodology was used for the study. A structural mixed methodology was used for the study. A structural model was developed to understand the theoretical relationships between identified constructs. Additionally, multiple regression analyses were used to identify the moderating role of level of education in predicting consumer loyalty. Data collected through an online survey from 446 hotel guests were used for the analyses. Findings The results indicated that in addition to attitude and subjective norms, consumers’ trust in hotels’ intentions to be green influence their loyalty to green hotel enterprises. Further investigation also showed significant moderating influence of levels of education in their choice to be loyal to green hotels. Research limitations/implications Even though the majority of the study’s sample has extensive travel experience, the data were collected from university employees, which might have limited the findings of this study. Practical implications Consumers need to trust ethical claims in adopting green practices to become loyal customers. Hence, it is imperative for marketers to convey that their business believe in proenvironmental activities. Additionally, marketers should not neglect their level of education because it influences their loyalty to green hotels. Green marketing should target not only an individual customer but also his/her ties to significant others, because subjective norms influence customer loyalty to green hotels. Originality/value This research developed a comprehensive model to understand customer loyalty to green hotels, thus providing insights to marketers and academics about a timely subject, namely, green behavior. In doing so, this research added crucial constructs to extend the traditional model of theory of reasoned action as well as examined the moderating role of level of education in the identified model.

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Limited attention has been given to the drivers of customer behavior that originate from less direct factors, such as weather. Weather is known to significantly alter consumers’ moods and consequently their behavior. Building on the theoretical alignment between weather, mood, and consumer behavior, this research examined how specific weather factors drive the valence of consumer comments. Furthermore, we explore the relationship between perceived weather, consumers’ moods and affective experience, and word-of-mouth. By analyzing secondary data from 32 restaurants belonging to a national fast-casual chain, this research demonstrates that weather factors such as rain, temperature, and barometric pressure drive consumers’ complaint behavior in restaurants. Additionally, the findings of a survey study and an experimental study indicate that mood and affective experience mediate the relationship between perceived weather and word-of-mouth.