Factors Influencing Information-Sharing Behaviors in Social Networking Sites

Sukhu, Anupama; Zhang, Tingting; Bilgihan, Anil

doi:10.1080/15332969.2015.1076697

Cited by 24 publications

(20 citation statements)

References 60 publications

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“…Perceived enjoyment and intention to use Early e-commerce studies indicate that perceived enjoyment mediates the relationship between trust and intentions to use (Sukhu et al, 2015;Wu and Chang, 2005). Researching the intentions to use service robots is crucial to reap their full benefits, for both consumers and service providers (Curran and Meuter, 2005).…”

Section: Trustmentioning

confidence: 99%

Trust in humanoid robots: implications for services marketing

Pinxteren

Wetzels

Rüger³

et al. 2019

JSM

283

180

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Purpose Service robots can offer benefits to consumers (e.g. convenience, flexibility, availability, efficiency) and service providers (e.g. cost savings), but a lack of trust hinders consumer adoption. To enhance trust, firms add human-like features to robots; yet, anthropomorphism theory is ambiguous about their appropriate implementation. This study therefore aims to investigate what is more effective for fostering trust: appearance features that are more human-like or social functioning features that are more human-like. Design/methodology/approach In an experimental field study, a humanoid service robot displayed gaze cues in the form of changing eye colour in one condition and static eye colour in the other. Thus, the robot was more human-like in its social functioning in one condition (displaying gaze cues, but not in the way that humans do) and more human-like in its appearance in the other (static eye colour, but no gaze cues). Self-reported data from 114 participants revealing their perceptions of trust, anthropomorphism, interaction comfort, enjoyment and intention to use were analysed using partial least squares path modelling. Findings Interaction comfort moderates the effect of gaze cues on anthropomorphism, insofar as gaze cues increase anthropomorphism when comfort is low and decrease it when comfort is high. Anthropomorphism drives trust, intention to use and enjoyment. Research limitations/implications To extend human–robot interaction literature, the findings provide novel theoretical understanding of anthropomorphism directed towards humanoid robots. Practical implications By investigating which features influence trust, this study gives managers insights into reasons for selecting or optimizing humanoid robots for service interactions. Originality/value This study examines the difference between appearance and social functioning features as drivers of anthropomorphism and trust, which can benefit research on self-service technology adoption.

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Section: Trustmentioning

confidence: 99%

Trust in humanoid robots: implications for services marketing

Pinxteren

Wetzels

Rüger³

et al. 2019

JSM

283

180

View full text Add to dashboard Cite

show abstract

“…Similarly, several studies have found that hedonic motivation plays a significant role in the use of SNS (see Al-Jabri, Sohail, & Ndubisi, 2015;Chen & Sharma, 2013;K. Y. Lin & Lu, 2011;Sukhu, Zhang, & Bilgihan, 2015). The most recent studies have also concluded that hedonic motivation (e.g., perceived enjoyment) was the strongest predictor of continuance intentions to use SNS (X.…”

Section: Hypothesesmentioning

confidence: 96%

Rationale for “Liking” on Social Networking Sites

Dhir

Khalil

Kaur

et al. 2018

Social Science Computer Review

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The “ like” feature is popularly utilized by online social media users for different reasons including socializing, giving feedback and giving or seeking attention as well as for pure affection. The “ like” function is a gamified element of social networking sites used billions of times per day. Despite its widespread use in the social media space, little is known about the different factors that influence Facebook users’ “ like” continuation intention or the game mechanics of “ like.” To address this relevant issue, a cross-sectional survey was administered with 728 adolescent Facebook users (12–18 years old). This study utilized the theory of planned behavior to investigate the role of attitude (hedonic motivation, reciprocal benefit, and social presence), subjective norms (primary influence and secondary influence), and perceived behavioral control (self-efficacy and habit) in influencing the continuation intention of “ like” as well as the influence of self-efficacy and habit on the game mechanics of “ like.” This investigation addresses the urgent need to understand better the postadoption issues as well as the intentions to use specific features of social media. The results suggest that social presence, primary and secondary influence, self-efficacy, and habit significantly predicted Facebook “ like” continuation intention. Furthermore, self-efficacy and habit significantly predicted the game mechanics of “ like.” Different theoretical and practical implications of the study are presented and discussed in light of prior information systems literature.

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“…More than a billion users worldwide use SNS which form nearly 82% of Internet users aged 15 and older [5]. Those use SNS to: (1) establish connections, (2) exchange messages [6] and (3) share content of different types [7], such as: video, audio, UGC [5], personal or private information [8] and blogs [2].…”

Section: Introductionmentioning

confidence: 99%

“…Those use SNS to: (1) establish connections, (2) exchange messages [6] and (3) share content of different types [7], such as: video, audio, UGC [5], personal or private information [8] and blogs [2]. Recently, SNS moved to the mobile computing arena introducing Mobile Social Networks [9].…”

Section: Introductionmentioning

confidence: 99%