Cet article expose les principaux défis et conditions de réussite qui ont été identifiés lors de l’expérimentation d’un modèle de concertation en violence conjugale et maltraitance envers les enfants à Québec. Les intervenants participant à cette expérimentation ont complété des questionnaires autoadministrés afin d’évaluer ce modèle. Les résultats indiquent que la présence de rapports de pouvoir, le manque de temps et l’absence de certaines expertises d’intervention durant la concertation entraînent des défis. L’attitude positive des intervenants, la présence d’un animateur neutre, la clarification des rôles et mandats et la présence de tous les intervenants concernés sont des conditions de réussite.

Abstract:In Canada, the exposure of children to intimate partner violence is, along with negligence, one of the most frequent forms of maltreatment. Intimate partner violence raises important issues with regard to child custody and to the exercising of parental roles. The aid provided for children exposed to intimate partner violence covers a range of programs, in particular community services specializing in intimate partner violence, frontline social and health services, and child protection. However, these resource services do not share the same missions, or the same understanding of the problems and possible solutions, since they often operate in parallel networks. The complex situations of families confronted with intimate partner violence present considerable challenges in terms of collaboration between the different organizations. Action research was employed to develop an innovative concertation strategy that fostered collaboration between practitioners from different family resource services. The strategy, which was implemented in the Québec City region between 2011 and 2013, was then evaluated. This article presents the results of this evaluation as OPEN ACCESSSoc. Sci. 2014, 3 651 well as the positive outcomes that the concertation strategy had for the practitioners' practice and for the improvement of family services.

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