The digital revolution has had a particular impact on the functioning of libraries: it has changed both the means of communicating with the users, and the nature of the service itself. In the case of academic libraries, an online presence is crucial due to the increased rate of Internet usage among their stakeholders, academics and students alike. From their perspective, library websites serve as digital gates to library services and resources. However, an academic library website may fulfil a wide array of functions and their importance can be variously prioritized. The purpose of our research was to find out which functions of academic library websites are viewed as the most important by a selected group of users: the students. To answer this question, we identified the main functions of academic library websites on the basis of desk research and designed a survey conducted among students of the University of Warsaw (Poland) and Vilnius University (Lithuania) ( n=680). The picture of users’ information needs with regard to content of the academic library website revealed by our research allows us to draw conclusions about the functions of the academic library website distinctive from those already mentioned in the subject literature. From the perspective of a user-centric approach we distinguished five functions of the academic library website: (1) supporting the usage of the collection (online and traditional); (2) promotion of culture; (3) gateway for locating information on the Web; (4) education; (5) creation of library’s online image.

The article reports the results of a survey conducted among the Polish and Lithuanian academics concerning their information needs and expectations regarding academic library websites. The survey was realized using the technique of Computer-Assisted Web Interviewing (CAWI) on a group of scholars representing sciences and humanities or social sciences and was preceded by desk research consisting of literature review and analysis. Quantitative analysis was carried out on the data provided by 460 respondents. Its findings are discussed in light of earlier research reports. Regardless of the users' research specialty, accessibility of online resources was revealed as the most important element of an academic library website, although information concerning the traditional or offline function of the library was also highly ranked. Minor differences in information needs were found depending on the age and nationality of the respondents. Access to online sources was revealed as the prevailing information need among the scholars. Moreover, differences in the information behaviors of the scientists and the humanists, widely discussed in literature, prove insignificant with regard to the expectations concerning the online presence of academic libraries. This could result from the development of digital humanities and the new standards imposed on the researchers within the humanities and social sciences, related to the evaluation of academic output performed by the government agencies in both countries. Digital presence of academic libraries still poses challenges, requiring observation of user information behaviors and a redefinition of the librarian's duties.

PurposeThe overarching aim of this article is to consider to what extent the perceptions of librarians in Denmark, Germany, Hungary, Iceland, Norway, Poland and Sweden reflect a unified view of their professional role and the role of their institutions in supporting the formation of the public sphere and to what extent the variations reflect national contexts.Design/methodology/approachThe multi-country comparison is based on online questionnaires. The central research questions are how do librarians legitimize the use of public resources to uphold a public library service? How do librarians perceive the role of public libraries as public spaces? How do librarians perceive their professional role and the competencies needed for it? Consideration is given to how the digital and social turns are reflected in the responses.FindingsThe results show evidence of a unified professional culture with clear influences from national contexts. A key finding is that librarians see giving access as central for both legitimizing library services and for the library's role as a public sphere institution. Strong support is shown for the social turn in supporting the formation of the public sphere while the digital turn appears to be a future challenge; one of seemingly increased importance due to the pandemic.Research limitations/implicationsThis study shows that libraries across the seven countries have expanded beyond simply providing public access to their book-based collections and now serve as social, learning and creative spaces: both in the physical library and digitally. Qualitative research is needed concerning librarians' notions of public libraries and librarianship, which will provide a more in-depth understanding of the changing professional responsibilities and how public libraries recruit the associated competencies.Originality/valueThe article provides a much needed insight into how librarians perceive the role of public libraries in supporting the formation of the public sphere and democratic processes, as well as their own role.

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PURPOSE/THESIS: The aim of this research was to discover the characteristics of information behavior among the scholars whose academic focus lies within the field of humanities. Recognizing the importance of local conditions and their impact on information behavior, the researcher conducted her empirical study on a group of Polish academics, i.e. the employees of the Faculty of History at the University of Warsaw. Particular emphasis was put on establishing (1) how academics retrieve required literature, (2) what factors may influence the degree of satisfaction from the query, (3) how crucial was the level of results’ relevance and (4) whether academics assign greater importance to query recall or precision. APPROACH/METHODS: Empirical research was preceded by the analysis of subject literature enabling the author of the paper to outline several internationally observed tendencies in information behavior of academics, and to formulate theses with regard to Polish academics. These were verified on the basis of 54 in-depth interviews with the employees of the Faculty of History at the University of Warsaw and their ordered queries of academic literature. RESULTS AND CONCLUSIONS: Research results have indicated that humanities scholars prefer browsing document sets characterized by a high level of recall as a method of retrieving required subject literature. Due to the difficulty in formulating query instructions with sufficient precision, they less frequently choose the method of searching for document sets characterized by high precision factor. The need to browse through irrelevant titles was found to have no significant impact on the level of user satisfaction. Additional research has also indicated that academic texts databases are still insufficiently adjusted to the needs of humanities scholars. ORIGINALITY/VALUE: The research has allowed to describe information behavior of humanities scholars with regard to the use of digital technologies in the research process, which so far has not taken place in the case of Polish academic community.