Purpose
The study aims at exploring the constructive role that organizations can play in enabling their employees move from work-family conflict (WFC) to a more integrated work–life solution.
Design/methodology/approach
Being socially and culturally contextual by nature, a qualitative methodology that involved in-depth interviews with the respondents was chosen for the study. This facilitated the respondents to discuss in detail their WFC experiences and the expectations that they hold from their organizations.
Findings
The findings of the study suggested the importance of effective two-way communication between employees and top management, structural and cultural support from the organization and the importance of redesigning and restructuring jobs in an attempt to reduce work-role overload.
Practical implications
Organizations can foster initiatives that can lead to a healthier work–life balance of the employees, which can further result in a more creative, committed, satisfied and diverse workforce for them.
Social implications
A better work environment that facilitates smoother balance between work and non-work responsibilities can lead to better physical and psychological health of the employees and reduced instances of discord in work and family domains.
Originality/value
Most studies on WFC have focused on the adverse impact of WFC; the present study adopts a solution-oriented approach to finding ways in which resourceful entities such as big organizations can take steps in alleviating WFC experiences of their employees.
Executive Summary This study is located in the context of high-performance work systems (HPWS) in India. Extant literature indicates that the darker side of HPWS and work intensification impact employee lives and trigger work–family conflict (WFC) experiences. With the shift in organizational focus on employee well-being, it has become imperative to understand and unpack WFC experiences of employees in the Indian sociocultural context to design effective and contextual remedial mechanisms. Responding to this need, WFC experiences of employees in Indian HPWS contexts were closely examined in this study to unpack the role of prevalent sociocultural factors. Additionally, the study explored how employees coped with these life situations. Since organizations are now beginning to work towards enhancing the well-being of employees, this study offers insights into what coping mechanisms are deliberately or inadvertently in use to evaluate their effectiveness. Studying the nature of WFCs and coping mechanisms from a sociocultural lens, this study identifies and develops four major themes. Passive acceptance of WFC, unambiguous communication, emotional and instrumental support from family, informational support at work emerged as the four significant themes discussed at length in this article. Insights generated from the discussion of these themes point overarchingly towards the highly personalized and localized, individual-level approach prevalent amongst employees of HPWS in response to WFC episodes. The discussion and conclusion sections highlight the need for well-designed and mindful organizational interventions built upon an understanding of the sociocultural factors at work to effectively mitigate the employee stress generated by the HPWS environments. This work is especially relevant in an era of pandemic-related work models, millennial workers and work intensification due to the increased digitalization of workplace practices.
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